Relief Manager
Company: Gift of Life Donor Program
Location: Philadelphia
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Gift of Life Howie’s House, an
affiliate of Gift of Life Donor Program, serves as a "home away
from home" for transplant patients and their families by providing
temporary, affordable lodging, meals, and supportive services to
those who travel to Philadelphia for transplant-related care. Gift
of Life Family House is a 501(c)(3) non-profit charitable
organization. Overview: This is a per diem role . You will be
responsible for the daily operations of Gift of Life Howie’s House,
including on-site management of volunteers, maintaining a safe,
secure, comfortable, and hospitable environment for families and
on-site property management. Works with volunteers, Interns, and
provides input to part time housekeeping and maintenance staff (or
contracted employees) to ensure the safe, day-to-day operations of
GOL Howie’s House and ensure that adequate coverage is provided
through staff and volunteers during all hours of operation.
Supervise volunteers, Interns, and provides direction to part time
housekeeping and. Participates in shift change report-off with Day
House Manager or designees. Performs miscellaneous related duties
and other duties as assigned. Some of What you’ll be doing: Guest
Relations Administer guest admissions based upon policy and
guidelines; assist in assuring accuracy of registration procedure
and gathering information for room statistics. Support room
scheduling, guest requests, check-in and check-out, and work with
Social Worker (when available) to prioritize families for
eligibility to stay in Family House. Address families’ needs that
arise during shift (i.e., arrange transportation, provide room rate
reductions, etc.) and when Social Worker is not present. Provide
emotional support to families. House Volunteer Relations Actively
engaged in providing guest services as well as ensuring that
volunteers are provided with a positive and supportive environment.
Property Management Perform on-site property inspections to ensure
that GOL Howie’s House is clean, neat and in good repair. Includes
monitoring and reporting on physical condition of GOL Howie’s House
and grounds to House Director and/or GLDP Building Manager. Respond
to property problems, report item to GLDP House Manager- Evening,
interact with appropriate GLDP staff and/or outside contractors
(i.e., plumbers, electricians, etc.). Provide input/direction to
contracted cleaning and maintenance service to ensure that
designated cleaning responsibilities are met. Coordinate with
vendor services for laundry, transportation/van service, etc.
Monitor and report on inventory of House supplies and provide input
House Manager- Day. Provide training and appropriate education to
staff, residents, and volunteers in use of and response to GOL
Howie’s House safety systems and alarm. Community Groups Support
Home Cook Hero Program In-Kind Contributions Oversight of receiving
and tracking of In-kind contributions Other Identify and support
opportunities to advance the mission of Gift of Life Howie’s House
(e.g., newsletter stories; media opportunities; speaking
engagements; networking) Qualifications: Bachelor’s Degree and
three years general work experience or associate degree and two
years’ experience in hotel, hospitality, customer relations or
service management related fields is required. Ability to develop
and carry out plans/goals, establish priorities and effectively
multitask required. Ability to effectively communicate and work
with volunteers and contributors. Demonstrated proficiency in
Microsoft office required. Bilingual language skills a plus.
Schedule: Generally works one 24-hour shift between the hours of
Friday 3:00 pm and Sunday 3:00 p.m., sleeps on-site during
overnight hours. Must be able to work 2 or 3 shifts per month. In
Building On-Duty : Friday 3:00 pm thru Saturday 3:00pm, or Saturday
3:00pm thru Sunday 3:00pm; Sleep in Building On-Call: Friday or
Saturday 10:00 pm thru 7:00 am Job Type : Part-time/ Per-Diem Pay :
$19.00 per hour plus $125.00 for overnight coverage We are an equal
opportunity employer, and we support diversity in our workplace
Keywords: Gift of Life Donor Program, Cherry Hill , Relief Manager, Social Services , Philadelphia, New Jersey
