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Night Auditor/Overnight Member Services Agent

Company: Fitler Club
Location: Philadelphia
Posted on: November 20, 2019

Job Description:

The Night Auditor/Overnight Member Services Agent will oversee and coordinate all night time club operations and night audit functions in the absence of the Overnight Manager. Audit responsibilities will be to ensure all financial transactions for the day are verified and balanced. The Night Audit/Member Services Agent will work closely with the Overnight Manager, Director of Member Services and Director of Finance ensuring maximum Front Office operating efficiency. Managing and problem-solving member and associate issues while remaining professional at all times, resulting in high levels of member satisfaction and associate development.Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, a 25,000 sq. ft gym, a pool and spa, co-working, event spaces and more.

  • Develop familiarity with members and their families, learning and using member names
  • Provide a superior arrival and departure experience in a confident, professional and friendly manner
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
  • Monitoring and coordinating Club Driver upon member request
  • Prepare a timely and accurate Daily Report
  • Expeditious and diplomatic resolution of guest problems
  • Fully knowledgeable in all emergency procedures
  • Distribution of all nightly reports
  • Next day arrival setup (Next day specials, billing, etc.)
  • Ensuring adherence to all systems and control procedures
  • Audit and reconcile financial and statistical reports.
  • Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials
  • Prepare and input statistics and income journal sheets for preparation of daily reports
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.)
  • Prepare and distribute month-end reports
  • Perform daily, weekly, monthly and annual data processing system functions as required
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
  • Provide clear and consistent communication with all overnight staff
  • Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived
  • Ensure manager walks are completed and communicated to staffRequirements
    • Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception Experience preferred
    • Excellent telephone etiquette and guest recovery skills
    • Strong knowledge of MS Office, Hospitality Software, and Mind & Body
    • Requires strong communication skills, ability to multi-task, and attention to detail
    • Ability to follow directions well, make quick decisions, and keep organized while under pressure
    • Stand or walk for an extended period or for an entire work shift
    • Must be dependable and flexible with schedule needs; including weekends and holidays
    • Must have a positive attitude, be self-motivated, polite and energetic
    • Must be willing to cross train in other accounting or hotel-related areasBenefits
      • Health Care Plan (Medical, Dental & Vision)
      • Retirement Plan (Safe Harbor 401k, Traditional & Roth Options)
      • Life & AD&D Insurance
      • Paid Time Off (Vacation, Sick & Holidays)
      • Paid Short Term & Long Term Disability
      • Family Leave (Paid Maternity & Paternity)
      • Professional Training & Development
      • Complimentary Meals & Snacks in our Employee Cafeteria
      • Wellness Programs & Resources

Keywords: Fitler Club, Cherry Hill , Night Auditor/Overnight Member Services Agent, Sales , Philadelphia, New Jersey

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