Lead Conversion Specialist Medical Practice

Company: HESS SPINE AND ORTHOPEDICS LLC
Location: Fairfield
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Paid time off Lead Conversion Specialist Medical Practice Location: In-Office | Fairfield, NJ Schedule: MondayFriday | Full-Time Compensation: $60,000 base salary performance-based bonus (lead conversion) up to $35,000 annually Position Overview We are seeking a motivated, persuasive, and experienced Lead Conversion Specialist to join our orthopedic medical practice. This is a fully in-office position in Fairfield, NJ , ideal for someone with a strong background in medical call handling or insurance-based patient outreach . This role focuses on capturing, qualifying, and converting patient leads into scheduled medical appointments. The ideal candidate is confident on the phone, understands how to speak with patients about care, coverage, and next steps, and knows how to move conversations toward scheduling. Key Responsibilities Call and follow up with inbound and warm patient leads Engage patients professionally and empathetically while maintaining urgency Educate patients on next steps for orthopedic evaluation and treatment Overcome objections and convert leads into scheduled medical appointments Schedule in-office and telemedicine appointments accurately Document call outcomes, patient details, and scheduling activity in the system Consistently meet or exceed lead-to-appointment conversion goals Required Qualifications Minimum of 3 years of sales or lead conversion experience (required) Prior experience in medical call centers, patient intake, or insurance sales to patients (strongly preferred) Bilingual in English and Spanish (required) Strong persuasion and closing skills Confident, polished, and professional phone presence Comfortable handling a high volume of calls Organized, reliable, and detail-oriented Tech-savvy and able to work efficiently in scheduling and CRM systems Ideal Candidate Profile Results-driven and conversion-focused Understands how to build trust quickly with patients Able to follow scripts and processes while adapting to the conversation Comfortable discussing medical appointments, insurance, and next steps Thrives in a fast-paced, performance-based environment Compensation & Benefits $60,000 annual base salary bonus/commission of up to $35,000 annually Bonus structure based on lead conversion performance of up to $35,000 annually Full-time, stable, in-office position Opportunity for growth within a growing orthopedic practice Work Environment Orthopedic medical practice Professional, structured, and performance-driven Collaborative in-office team environment

Keywords: HESS SPINE AND ORTHOPEDICS LLC, Cherry Hill , Lead Conversion Specialist Medical Practice, Sales , Fairfield, New Jersey