Vice President, Customer Account Management
Company: Iterable
Location: Elkins Park
Posted on: January 14, 2026
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Job Description:
Iterable is the leading AI-powered customer engagement platform
that helps leading brands like Redfin, SeatGeek, Priceline, Calm,
and Box create dynamic, individualized experiences at scale. Our
platform empowers organizations to activate customer data, design
seamless cross-channel interactions, and optimize engagement—all
with enterprise-grade security and compliance. Today, nearly 1,200
brands across 50 countries rely on Iterable to drive growth, deepen
customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core
values—Trust, Growth Mindset, Balance, and Humility—to life. We
foster a culture of innovation, collaboration, and inclusion, where
ideas are valued and individuals are empowered to do their best
work. That’s why we’ve been recognized as one of Inc’s Best
Workplaces and Fastest Growing Companies, and were recognized on
Forbes’ list of America’s Best Startup Employers in 2022. Notably,
Iterable has also been listed on Wealthfront’s Career Launching
Companies List and has held a top 10 ranking on the Top 25
Companies Where Women Want to Work. With a global
presence—including offices in San Francisco, New York, Denver,
London, and Lisbon, plus remote employees worldwide—we are
committed to building a diverse and inclusive workplace. We welcome
candidates from all backgrounds and encourage you to apply. Learn
more about our story and mission on our Culture and About Us pages.
Let’s shape the future of customer engagement together! Vice
President, Customer Account Management (CAM) The Vice President of
Customer Account Management (CAM) will be a senior leader with
proven ability to identify account management talent, build, manage
and motivate a high-performance team globally, and deliver strong
revenue growth. Extensive experience with managing both a
volume-based business with a focus on enterprise-level SaaS
companies, typically $50k ARR Position Details: • Identify and
recruit top CAM talent • Build, manage and motivate a growing team
of customer account managers • Build, manage and motivate a team of
customer operations specialists • Experience in working with RevOps
to design and maintain compensation and incentive programs to drive
the right behavior in the field • Own and report on the customer
account team’s metrics and performance • Partner with marketing and
Customer Success to execute and deliver on company’s revenue plan
The Ideal Candidate Will Have: • 10 years of enterprise-class
software account management leadership experience • Proven track
record of growing existing enterprise business, typically $50k ARR
• Experienced building relationship with C-suite level decision
makers over longer upsell sales cycles • 3 years experience
managing managers in a customer selling • Proven ability to grow,
manage and motivate high performance customer account teams •
Experienced using CRMs, Business Intelligence and other revenue
tools • Operational experience in working with RevOps in designing
salaries and quotas for individual contributors • Experience with
account segmentation, lead distribution and sales funnels • Passion
for learning and always improving yourself and the team around you
• Excellent communication skills and ability to work with
cross-functional teams Bonus Points: • Experience selling to
enterprise e-commerce companies and other B2C verticals •
Experience with email marketing and/or marketing
automationExperience building and managing professional services
teams Perks & Benefits: • Paid parental leave • Competitive
salaries, meaningful equity, & 401(k) plan • Medical, dental,
vision, & life insurance • Balance Days (additional paid holidays)
• Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO
• Monthly Employee Wellness allowance • Monthly Professional
Development allowance • Pre-tax commuter benefits • Complete laptop
workstation The US base salary range for this position at the start
of employment is $228,000 - $285,000. Within this range, individual
pay is determined by specific US work location, as well as
additional factors, including job-related skills, experience,
relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary.
The total compensation package includes variable pay (where
applicable), equity, plus a range of benefits, including medical,
dental, vision, and financial. In addition, we offer perks such as
generous stipends for health & fitness and learning & development,
among others.
Keywords: Iterable, Cherry Hill , Vice President, Customer Account Management, Sales , Elkins Park, New Jersey
