Senior Customer Service Representative

Company: Countrywide
Location: Cherry Hill
Posted on: May 27, 2023

Job Description:

Countrywide is -------one of the top 25 fastest growing companies in the South Jersey Business community and one of the 100 fastest growing companies in the Philadelphia region,----- - according to the Philadelphia Business Journal. Countrywide Pre-Paid Legal Services, a Cherry Hill, NJ based company, is an industry leader in the Greater Delaware Valley, offers unique, low cost employee benefit service to companies and their employees. Are you looking to join a team committed to providing exceptional service to our customers? Countrywide Pre-Paid Legal Services offers rewarding work, a healthy mix of work & fun, and a great place to learn and grow.-- -We offer generous benefits such as paid vacation time, paid sick time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more.-- - If you believe you can provide an exceptional customer service experience, apply today!

Countrywide is seeking an ambitious, motivated, and professional Senior Customer Service Representative (Sr CSR).-- - -- -The Sr CSR will be responsible for incoming and outbound calls with attorneys and their representatives and will possess the ability to converse with attorneys professionally and manage Countrywide--------s attorney network.-- - The successful candidate will: Demonstrate the ability to regularly exercise independent creative thinking and exceed our client--------s expectations.Effectively communicate both verbally and in writing to our members and attorneys in a professional manner is critical as well as exceptional follow up skills. Performs other job-related duties and responsibilities as may be assigned from time to time.
2 - 3 years of outbound calling and Customer Service ExperienceOutbound telephone experience is requiredAbility to plan and organizeLegal background helpful but not requiredAbility to follow up with attorneys by providing them with accurate and timely-- --- - informationAbility to train attorneys and their staff over the telephone about our plans. Key Qualifications An understanding of Customer Relationship Management software.Excellent verbal and interpersonal communication skills.Good written communication skills.Working knowledge of Microsoft Word and ExcelStrong time management skills and project management skillsAbility to function in a team environment, with support and mentorship from team members and management.Unwavering commitment to transparency, accountability, and driving results for yourself and your team members and stakeholders
Position Details:-- -This is a full-time, hourly position-- -(40-- -hours/week). This position is onsite at the Cherry Hill, NJ office.-- - Pay: The pay range for this position if the work is performed in California (Colorado, New York, New York) is a minimum of $19.00 to a maximum of $22.00/hour based on a full-time schedule.-- - The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.-- - Benefits and Perks: Comprehensive benefits including 100%-- -of base benefits for employees and-- -50% for dependents (Medical, Dental, Vision). Other benefits offered include-- -life insurance, short-term disability, long-term disability, 10 paid holidays, paid time off, paid sick time and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more. AAP/EEO Statement:-- --- - Countrywide does not tolerate discrimination or harassment of employees or applicants.-- - The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS,-- - medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law. Supervisory:-- -No supervisory responsibilities.-- - Business Office Environment:-- --- -This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate. Physical Requirements:-- -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear 10-30lbs.-- - Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area. -- - PandoLogic. Keywords: Customer Service Representative, Location: Cherry Hill, NJ - 08034

Keywords: Countrywide, Cherry Hill , Senior Customer Service Representative, Sales , Cherry Hill, New Jersey