CherryHillRecruiter Since 2001
the smart solution for Cherry Hill jobs

Front Desk Agent

Company: Doubletree by Hilton Cherry Hill Philadelphia
Location: Cherry Hill
Posted on: May 16, 2022

Job Description:

Job Description Front Desk Agent Job Summary We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests--- questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities -- Greet guests with a welcoming smile and friendly demeanor -- Perform all guest check-in and check-out procedures -- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. -- Collect payment for room charges and other fees -- Answer phones and direct calls to appropriate personnel -- Make and confirm reservations -- Always maintain a clean and tidy workspace -- Inform guests of hotel amenities and offerings -- Be informed and up to date on all types of room accommodation and availability -- Communicate with housekeeping, room service and security staff as necessary -- Resolve customer complaints and problems calmly and effectively -- Notify management of any serious issues that you cannot resolve -- Take and deliver messages for guests -- Maintain a friendly, personable disposition -- Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Front Desk Agent Requirements and Qualifications -- High school diploma or GED equivalent preferred -- Previous experience in customer service and/or hospitality industry preferred -- Experience using hotel booking software a plus -- Computer literate and proficient using Microsoft Suite -- Personable and outgoing when dealing with guests -- Professional phone demeanor -- Excellent customer service skills -- Ability to maintain calm, polite, and patient in stressful situations -- Ability to connect with guests and consistently give them a positive customer experience Company Description

Keywords: Doubletree by Hilton Cherry Hill Philadelphia, Cherry Hill , Front Desk Agent, Sales , Cherry Hill, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Cherry Hill RSS job feeds