Front Desk Agent

Company: Doubletree by Hilton Cherry Hill Philadelphia
Location: Cherry Hill
Posted on: May 16, 2022

Job Description:

Job Description Front Desk Agent Job Summary We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests--- questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities -- Greet guests with a welcoming smile and friendly demeanor -- Perform all guest check-in and check-out procedures -- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. -- Collect payment for room charges and other fees -- Answer phones and direct calls to appropriate personnel -- Make and confirm reservations -- Always maintain a clean and tidy workspace -- Inform guests of hotel amenities and offerings -- Be informed and up to date on all types of room accommodation and availability -- Communicate with housekeeping, room service and security staff as necessary -- Resolve customer complaints and problems calmly and effectively -- Notify management of any serious issues that you cannot resolve -- Take and deliver messages for guests -- Maintain a friendly, personable disposition -- Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Front Desk Agent Requirements and Qualifications -- High school diploma or GED equivalent preferred -- Previous experience in customer service and/or hospitality industry preferred -- Experience using hotel booking software a plus -- Computer literate and proficient using Microsoft Suite -- Personable and outgoing when dealing with guests -- Professional phone demeanor -- Excellent customer service skills -- Ability to maintain calm, polite, and patient in stressful situations -- Ability to connect with guests and consistently give them a positive customer experience Company Description https://www.hilton.com/en/hotels/phlchdt-doubletree-cherry-hill-philadelphia

Keywords: Doubletree by Hilton Cherry Hill Philadelphia, Cherry Hill , Front Desk Agent, Sales , Cherry Hill, New Jersey