Office Service Representative II
Company: Canon Business Process Services
Location: Cherry Hill
Posted on: May 14, 2022
|
|
Job Description:
OverviewUnder general supervision, is responsible for all mail,
packages and interoffice correspondence handling and dispatching
for all classes of mail/packages. Responsibilities may also include
copy center activities, reception, hospitality and/or other duties
as assigned.ResponsibilitiesCUSTOMER SERVICE* Insures total
customer satisfaction through understanding of customer
expectations, proactive problem identification/resolution, and
maximizing opportunities to build
relationshipsMAIL/PACKAGES/POUCHES* Receive, sort, and deliver all
incoming mail & packages according to assigned floors and within
established time frames. Wrap, seal, weigh, affix postage and
dispatch all outgoing mail/packages in accordance with postal
regulations* Prepare special outgoing inter-office pouches sent to
client affiliates as scheduled (if applicable)* Package and process
outgoing overnight items, i.e. Federal Express, UPS, etc., to meet
client and vendor deadlines. Log and deliver incoming overnight
packages within established time frames* Log outgoing and incoming
items as required and review for
accuracy/completenessSUPPLIES/COPYING/FAXING/ADMINISTRATION*
Organize and distribute supplies to client employees as detailed in
job requests. Verify and log orders upon delivery. Monitor
inventory of copy supplies, stock paper and toner and keep supply
area neat (inclusive of convenience copiers)* Handle items for
distribution to a segment of or all of client employees,
affiliates, dealers, etc* Estimate runtime on the small to medium
photocopy jobs. Check all copies produced for quality and accuracy.
Produce bound copies of work when requested. Deliver and pick up
copy jobs* May provide minor maintenance of photocopy machine such
as solving paper jams, placing service calls and routine cleanings*
Operate facsimile machines; send and receive facsimiles. Keep
complete and accurate logs of incoming and outgoing facsimiles.
Where appropriate, input facsimile data into computer for client
charge back. Generate activity reports, confirmation reports, and
call the receiver to confirm receipt as necessary* Prepare monthly
production and volume reports in order to measure productivity and
prepare billing charges* Performs other administrative duties from
inserting, copying and photocopying to faxing as neededMay possibly
perform any of the following functions at the direction of the Site
Manager:* Set up and maintain client's kitchen areas and conference
rooms, order food and make coffee* Provide reception work such as
answering telephones, taking messages and greeting visitors* Move
boxes, supplies or furniture; replace light bulbs* Document
scanning* Prepare outgoing items for shipping* Due to changing
technology in office automation, will be required to learn new
features and functionalities of copying machines, faxes, scanning,
shipping equipment as introduced at the site* Additional duties as
assignedQualifications* High school Diploma or equivalent* 2-5
years' experience working in a mailroom or professional office
environment* Knowledge of metering, weighting, logging and other
shipping procedures* Proficiency in computer skills preferred*
Ability to perform routine and some complex functions of various
equipment and systems (fax, scanner, metering, stamping, tracking
systems, photocopying, color copying, etc.)* Excellent customer
service, professional attitude and appearance are a must* Ability
to work overtime & meet deadlinesPHYSICAL DEMANDS* Requires regular
twisting/turning/squatting/bending/reaching/lifting and prolonged
periods of sitting, standing or walking.* May regularly lift and
carry up to 20 lbs. and move (push mail cart) over 50 lbs* May
occasionally lift up to 50 lbs* Frequent use of hand and foot
controls* May occasionally need to climb stairsWhat We
Offer:Competitive pay & benefits!Comprehensive training and
development programs that prepare employees to advance from
within.A company focused on creating a positive work and client
environment.Employee discounts on entertainment, products, and
services nationwide!Come Join Our Team!
Keywords: Canon Business Process Services, Cherry Hill , Office Service Representative II, Sales , Cherry Hill, New Jersey
Click
here to apply!
|