Quality Assurance Analyst II - Wealth

Company: TD Bank
Location: Cherry Hill
Posted on: May 14, 2022

Job Description:

About TD Bank, America's Most Convenient Bank - TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth -, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .The Quality Assurance Analyst II is responsible for ensuring overall service and/or department qualitystandards are met.Must be eligible for employment under regulatory standards applicable to the position.Ensures adherence to set quality standards.Leads and executes projects to attain company and/or department objectives which mayrequire directing the work of others.lIdentifies opportunities for process improvements to advance service quality and/or streamlinefunctions.ll Recommends and implements department training needs.Maintains and develops expanding knowledge of company and/or department systems;assists with system implementation/conversion as needed.ll Coordinates quality control and/or compliance activities.l Creates manuals, reports and documents and make updates as needed.l Participates in special projects and performs additional duties as assigned.l Recommends, facilitates and/or coordinates Employee training.Monitors Employee and/or division performance to ensure compliance with department and/orcompany standards.lContributes to a positive, ethical and respectful working environment and communicate openlywith others.ll Models company culture internally and externally.l Participates in meetings and coaching sessions.l Keeps staff informed of any procedural changes or enhancements.Provides support to department leadership in performing trend analysis, information gathering,performance feedback and related activities.At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Keywords: TD Bank, Cherry Hill , Quality Assurance Analyst II - Wealth, Professions , Cherry Hill, New Jersey