Quality Assurance Analyst II - Wealth
Company: TD Bank
Location: Cherry Hill
Posted on: May 14, 2022
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Job Description:
About TD Bank, America's Most Convenient Bank - TD Bank,
America's Most Convenient Bank, is one of the 10 largest banks in
the U.S., providing more than 8 million customers with a full range
of retail, small business and commercial banking products and
services at approximately 1,300 convenient locations throughout the
Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In
addition, TD Bank and its subsidiaries offer customized private
banking and wealth management services through TD Wealth -, and
vehicle financing and dealer commercial services through TD Auto
Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn
more, visit . Find TD Bank on Facebook at and on Twitter at TD
Bank, America's Most Convenient Bank, is a member of TD Bank Group
and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a
top 10 financial services company in North America. The
Toronto-Dominion Bank trades on the New York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit .The
Quality Assurance Analyst II is responsible for ensuring overall
service and/or department qualitystandards are met.Must be eligible
for employment under regulatory standards applicable to the
position.Ensures adherence to set quality standards.Leads and
executes projects to attain company and/or department objectives
which mayrequire directing the work of others.lIdentifies
opportunities for process improvements to advance service quality
and/or streamlinefunctions.ll Recommends and implements department
training needs.Maintains and develops expanding knowledge of
company and/or department systems;assists with system
implementation/conversion as needed.ll Coordinates quality control
and/or compliance activities.l Creates manuals, reports and
documents and make updates as needed.l Participates in special
projects and performs additional duties as assigned.l Recommends,
facilitates and/or coordinates Employee training.Monitors Employee
and/or division performance to ensure compliance with department
and/orcompany standards.lContributes to a positive, ethical and
respectful working environment and communicate openlywith others.ll
Models company culture internally and externally.l Participates in
meetings and coaching sessions.l Keeps staff informed of any
procedural changes or enhancements.Provides support to department
leadership in performing trend analysis, information
gathering,performance feedback and related activities.At TD, we are
committed to fostering an inclusive, accessible environment, where
all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the
diversity of our customers and communities in which we live in and
serve, and creating an environment where every employee has the
opportunity to reach their potential. If you are a candidate with a
disability and need an accommodation to complete the application
process, email the TD Bank US Workplace Accommodations Program at .
Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, Cherry Hill , Quality Assurance Analyst II - Wealth, Professions , Cherry Hill, New Jersey
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