BTS Support Analyst in Cherry Hill, New Jersey - Careers at 99470

Company: Bancroft
Location: Cherry Hill
Posted on: June 27, 2020

Job Description:

Overview Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.Position Summary:Provides overall support, problem analysis, problem resolution and training to systems users throughout the organization. Responsibilities Provides overall support, problem analysis, problem resolution and training to systems users throughout the organization. Essential Responsibilities:1. Performs a high level of problem solving and analysis for various software/OS applications (Such as Windows 7 & 8.1, Enterprise, Microsoft Office 2010/365, Google Apps, Kronos, AVG, Citrix, Salesforce, CoCentrix and Track IT) and hardware systems (desktops, laptops, printers, iPad's, cell phones, WAP's, VoIP phones and other peripherals) in response to specific requests. 2. Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems. Installs and maintains computer network communication devices, cables, computer hardware and their associated components to ensure maximum operating efficiency.3. Assists in systems planning, analysis and recommending enhanced business solutions. 4. Assists in design, analysis, evaluation, testing, and implementation of solutions. 5. Completely and accurately documents incoming requests received via voicemail, email, or while providing daily field support to user groups, to include requestor's name, explanation of problem, response time, resolution, work completed, etc. Enters, maintains, and follows up on support requests and/or work orders based on priority and severity of request. Maintains request log and, upon problem resolution, updates user request in the departmental tracking system.6. Attends and actively participates in Department staff meetings; participates in special departmental projects, collaborates with other departments, etc., as needed.7. Performs other related technical support activities, as required. Remains flexible and adaptable in work schedule/assignments as defined by organizational/department needs.8. Remains current with required training certifications, meets state-regulated licensing and regulatory accreditation's, and adheres to mandatory requirements.9. Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations.10. Maintains effective verbal and written communications with colleagues, those served, and their family members and/or guardians when applicable.11. Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation. Reports any violations to the appropriate individual as soon as the incident occurs. Qualifications Education & Experience: Minimum of a High School diploma or equivalent required.Must possess a minimum of one year experience working with Microsoft Windows 7 or 10 Enterprise and a familiarity with a variety of mobile devices (iPads, netbooks, cell phones, etc).Excellent customer service skills; exceptional follow through; and the ability to work with professionals from all departments necessary.Experience with VoIP phone installation and administration; knowledge of creating/modifying Microsoft Windows imaging; at least one current certification in computer repair (CompTIA A+), Windows 7 or networking (Security + or Net +); and a working knowledge of Google Apps for Business preferred.Minimum of one year of relevant work experience in information systems providing support in a network environment desired.Special Skills: Fundamental knowledge of basic systems analysis, computer networking and routers. Ability to interpret, analyze, and modify computer/systems methods and procedures, load and configure software and resolve software conflicts, research problems using a variety of sources, install and troubleshoot peripheral equipment, and diagnose and repair computer hardware required. Ability to perform preventive maintenance on computer hardware and software as required.Effective oral and written communication skills, customer service skills, and ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems required.Valid driver's license required in incumbents legal name and current address with no provisional restrictions. Minimum 18 years of age required. EEO Statement Bancroft is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.

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