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IT Support Technician-windows/MAC

Company: Core BTS
Location: Cherry Hill
Posted on: January 8, 2020

Job Description:

The IT Support Specialist is responsible for providing both phone and in person desktop, laptop, and other user device support including, but not limited to, break/fix, configuration issues, troubleshooting, software installations, hardware repair of both Microsoft Windows and Apple OS X machines. This position will be the on-site resource for working on issues escalated by Level 1 support. The IT Support Specialist will also be responsible for researching and implementing fixes for new issues and working on tasks and issues as directed by the Director of IT. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and established processes and procedures. Primary responsibilities: End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications Responds to end-user product related questions for all supported hardware, software and applications Understands and maintains/outperforms service levels established Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues Additional Knowledge & Skills: Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported A+ and Network+ Preferred at minimum The ability to multi-task and handle ever changing priorities Willingness to learn new skills and work outside of your comfort zone with the end-user community Ability to manage individual tasks that may require cross departmental communication and collaboration Minimum Requirements: 4 - 6 years in a customer facing deskside support/end user computing role Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required Must have excellent communication skills, positive attitude and be engaging with end-users Must be flexible and able to work various shifts to include weekends if needed (not expected) Experience with MAC, Microsoft OS and Microsoft Office applications Experience with problem solving in a support-oriented environment - provided by Dice

Keywords: Core BTS, Cherry Hill , IT Support Technician-windows/MAC, Professions , Cherry Hill, New Jersey

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