Client Support Specialist
Company: PNC Financial Services Group
Location: Cherry Hill
Posted on: November 8, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Client Support
Specialist within the PNC organization, you will be based in Cherry
Hill, NJ or Philadelphia, PA.
- Provides sales, service and execution support for new and
ongoing client relationships.
- Gathers required documentation. Prepares, reviews and verifies
documents and relevant information for accuracy. Performs common
processing and ensures compliance with standard regulations and
processes. May administer implementation plans.
- Acts as a point of contact for clients, client teams or service
partners and may act as an escalation point for client
implementation and servicing issues.
- Initiates, updates and verifies client, account, or transaction
details in relevant systems/applications. Provides reports as
- May perform general administrative support.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.
Customer Support Policies, Standards and Procedures Knowledge of
the organization's customer support policies, standards and
procedures and ability to guide customers on all company
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Flexibility and Adaptability Knowledge of successful approaches,
tools, and techniques for dealing with changes and adapting to a
changing environment; ability to adapt as needed.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Problem Management Process Knowledge of and ability to bring a
reported problem to successful resolution.
Products and Services Knowledge of major products and services and
product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Sales Support and Administration Knowledge of sales tasks, tools
and procedures and the ability to support an organization's sales
plan and process.
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Cherry Hill , Client Support Specialist, Other , Cherry Hill, New Jersey
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