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Employee Engagement Representative (Bilingual Spanish)

Company: ESS Education
Location: Cherry Hill
Posted on: June 13, 2019

Job Description:

Do you enjoy talking with people, problem-solving and a fast-paced environment? Then our Employee Engagement Representative role may be the right career choice for you!

Why join ESS? By joining ESS, you will enjoy a friendly and hard-working team who will help you succeed. We provide ample training to give you the confidence to excel in your career and we encourage promotion from within! This is a great opportunity for the right candidate! Apply today!

ESS has grown into the premier provider of Comprehensive Educational PreK-12 Management Programs to public school districts. As a full-service educational management company, ESS was created in 2000 to be a leader in the field of recruiting, training, scheduling, managing, and retaining skilled substitute teachers. By relieving school districts of administrative duties and providing jobs for community-based substitutes, ESS delivers an unmatched level of comprehensive coverage that ensures quality in the classroom while providing significant, bottom-line cost savings.

ESS, a leader in Educational Management Services, is currently seeking Employee Engagement Representatives in our Cherry Hill, NJ corporate office. The successful candidate will be responsible for providing exceptional service, telephone and email support to our vast talent pool of substitute teachers and support staff. The rapid growth and expansion of our business is causing a need for a new generation of Employee Engagement Representatives to provide world-class services to our Employees.

Work Schedule

Our Call Center is open Monday-Thursday 6AM-9PM and Friday 6AM-5PM.

Available shift is M-TR 12:30PM-9PM, F 8:30AM-5PM

Key Responsibilities

  • Fielding inbound calls related to assignments, payroll, and other service areas
  • Trouble-shooting to resolve and address employee questions
  • Making outbound calls to fulfill open assignments
  • Maintaining and auditing information in multiple databases
  • Develop meaningful relationships with staff and applicants to deliver the best experience possible
  • Building a team environment

    An ideal candidate will have the following

    • Bilingual - Spanish
    • A minimum of 1-year customer service experience
    • Excellent oral and written communication skills
    • Ability to thrive in a fast-paced, rapidly changing environment
    • Demonstrate a high level of accuracy in data entry and excel
    • Positive attitude and ability to work well within a team environment
    • Proficiency in Microsoft Office Word and Excel
    • Excellent oral and written communications skills
    • Strong interpersonal skills and the ability to work in a team environment

      Learn how to get hired with ESS:

      About ESS

      As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, school aides, and other school support staff. With more than 700 school district partners throughout the US, ESS supports the education of more than 2.5 million students every day. We provide our employees the ability to work in school districts across the country in addition to benefits, comprehensive training, flexible work schedules, and professional development. Visit to learn more and help to improve education for every student, every day.

      ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.


Keywords: ESS Education, Cherry Hill , Employee Engagement Representative (Bilingual Spanish), Other , Cherry Hill, New Jersey

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