CherryHillRecruiter
the smart solution for Cherry Hill jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Cherry Hill
Posted on: May 17, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Cherry Hill , Customer Support Specialist, Other , Cherry Hill, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work for a Variety of Families & Children as a Part Time Substitute Nanny!
Description: Philadelphia Nanny Network serves families in the Harrisburg/Hershey area and we have jobs available If you are seeking... - Flexibility and control over your day-to-day schedule - Work in different (more...)
Company: Philadelphia Nanny Network
Location: Lancaster
Posted on: 05/21/2019

Medical Transcription
Description: NEW Medical Transcription We have a few openings for full-time HIM MTs on the 2nd and 3rd shifts. These positions would be Monday through Friday and would work every 3rd weekend both Saturday and Sunday (more...)
Company: Mommy Jobs Online
Location: Lancaster
Posted on: 05/21/2019

Lifeguard Pool Attendants
Description: Cool summer jobs are here -- Lifeguard--Greenfield Estates Apartments behind Costco. PT schedule includes
Company: High Associates Ltd.
Location: Lancaster
Posted on: 05/21/2019


Licensed Private Investigator
Description: ISG is a national investigative and medical management services firm specializing in cost containment and anti-fraud related services. We are currently seeking individuals for part
Company: ISG (Insight Service Group)
Location: Lancaster
Posted on: 05/21/2019

Truck Driver - Lease - Earn up to $165,000/Year - 99% No-Touch Freight
Description: CDL A Truck Driver Job - Owner Operator - 65 of Load Rate - Lease Purchase Earn UP To 165,000/year or moreRegional - 100 Fuel Surcharge 2 CPM Monthly Loyalty BonusCDL
Company: Dart - Lease & Owner Operator
Location: Lancaster
Posted on: 05/21/2019

JDHuntr In-House Counsel Jobs 27567 Senior Counsel, General Corporate, Camp Hill, PA
Description: JDHuntr In-House Counsel Jobs 27567 Senior Counsel, General Corporate, Camp Hill, PA To apply go to JDHuntr.com Investigate
Company: JDHuntr In-House Counsel Jobs
Location: Lancaster
Posted on: 05/21/2019

A weekday P/T Hair Stylist - Lancaster
Description: Senior Salon Services is looking for Part-Time Hair Stylists to join our senior living community
Company: Senior Salon Services
Location: Lancaster
Posted on: 05/21/2019

Pickers/Packers
Description: We're Hiring For Urban Outfitters
Company: Elwood Staffing
Location: Lancaster
Posted on: 05/21/2019

Grocery Clerk
Description: Grocery Outlet is a rapidly expanding bargain retailer that supplies communities with trusted name-brand products without the name-brand prices. Grocery Clerks support Grocery Outlet in this mission by (more...)
Company: Grocery Outlet Inc.
Location: Lancaster
Posted on: 05/21/2019

Work w/ a Variety of Families as a Substitute Nanny! 3 Open Positions!
Description: Philadelphia Nanny Network serves families in the Harrisburg/Hershey area and we have jobs available If you are seeking... - Flexibility and control over your day-to-day schedule - Work in different (more...)
Company: Philadelphia Nanny Network
Location: Lancaster
Posted on: 05/21/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Cherry Hill RSS job feeds