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QDRO Call Center Representative

Company: Conduent
Location: Cherry Hill
Posted on: February 6, 2019

Job Description:

research the participant's electronic records Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Purpose: * Answer phone calls from plan participants, alternate payees, and/or their legal council * Provide callers with information pertaining to their Domestic Relations Orders. Scope: General: * Intermediate level job with some work experience * Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise * Identifies problems in straightforward situations, and makes sound decisions using standard procedures * Works within established procedures with a moderate degree of supervision Primary Responsibilities: * May perform one or more of the following duties: * Handle inbound phone calls and answer participant's questions by researching their electronic records and online documentation * Provide callers with detailed explanation on how to complete the Qualified Domestic Relations Order process * Support the QDRO Administration team by making outbound calls * Serves as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations * All other duties as assigned. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1876810SDL2017

Keywords: Conduent, Cherry Hill , QDRO Call Center Representative, Other , Cherry Hill, New Jersey

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