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Customer Service Team Member

Company: ModWash
Location: Cherry Hill
Posted on: March 19, 2023

Job Description:

Are you interested in:

  • Unlimited earning potential from commissions?
  • Additional bonus payments based on your team's success?
  • An exciting career with above industry-average income and growth opportunities? ModWash is one of the fastest-growing car wash companies in the country and we are quickly becoming a leader in the industry with over 57 locations across nine states. ModWash is a national brand with an unrivaled growth plan, and we are searching for individuals with exceptional talent and a heart for customer service. The continued success of ModWash is guided by our four ModKeys: Image, Experience, Efficiency, and Safety. At ModWash we believe each act of kindness, even the smallest positive action will ripple outward to affect others and our communities. That's what the ModDrop stands for. Let's make a ripple effect together.

    Guest Experience Team Members are responsible for the daily operations at a ModWash location. You'll work as a team to ensure each guest has an outstanding experience while driving membership sales to help grow the ModWash brand.

    What you'll do:
    • Deliver mind-blowing customer service.
    • Present and explain each of the ModWash packages and the benefits of unlimited memberships.
      • Safely guide guests through the ModWash tunnel.
      • Actively engage with customers pre/post wash to ensure 100% satisfaction.
      • Ensure facilities are always clean and presentable.

        What you'll need:
        • Ability to work a flexible schedule including nights and weekends.
        • A sense of urgency.
        • A passion for serving others.
        • Awesome customer service skills. Physical Job Requirements:
          • Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter).
          • Be on your feet for extended periods of time/ the entire work shift.
          • Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties.
          • Ability to carry, lift, push, pull, and move up to 25 pounds.
            • Alert and able to maneuver around moving vehicles and equipment.
            • Respond quickly to sounds.
            • Move safely over uneven terrain and in confined spaces.
            • See clearly and respond to dangerous situations.

              Who you are:
              • Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.
              • Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.
              • Efficient: I recognize my customer's time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.
                • Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind-blowing customer service by using my imagination. I have a Servant's Heart and will create great memories. I show that I care by expressing my intentions.

                  ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

                  Job Types: Part-time, Full-time

                  Other details
                  • Pay Type Hourly
                  • Hiring Rate $15.00
                    Apply Now

Keywords: ModWash, Cherry Hill , Customer Service Team Member, Other , Cherry Hill, New Jersey

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