Customer Service Associate 1-Cherry Hill
Company: Republic Bank Limited
Location: Cherry Hill
Posted on: March 16, 2023
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Job Description:
OBJECTIVE: To always exceed Customer expectations by ensuring
professional, friendly, accurate and efficient customer
transactions. Turn our Customers into Fans.ESSENTIAL FUNCTIONSThe
following is a list of essential functions, which may be subject to
change at any time and without advance notice. Management may
assign new duties, reassign existing duties, or eliminate a
function.Deliver Fanatic Customer Service: Always Exceed Customer
ExpectationsBe the POWER of Red! Promises are always kept. One to
say yes, two to say no. Bump it Up! Welcome everyone, make them
feel special. Exceed Customers' expectations, every time. Recover
the Republic way, make every wrong right.Provide superior customer
service by exhibiting a friendly and professional demeanor at all
times; greet customers properly, answer telephone in a professional
manner. Complete all customer and systems transaction that take
place on the line, accurately and efficiently (for example but not
limited to, deposits, withdrawals, cashing checks, research account
information, place holds on accounts, on-line transfers,
miscellaneous item processing)Balance cash drawer daily, accurately
and efficiently.Understand and accurately perform other operational
duties within the store, as assigned by Supervisor, such as but not
limited to; balance vault, ATM, Magic Money. Understand bank
products and services to be able to respond appropriately to
customer inquiries regarding products; refer to Customer Service
Associate 2, Sr. Customer Service Associate, any Supervisory level
staff or the Assistant Manager, as neededStrengthen customer
relationships by cross promoting other bank products and services
that fit their needs.Understand Retail Banking policies and
procedures for position and ensure compliance.Accept assignments as
required to maintain adequate staffing levels throughout the entire
Store system.Compliance with all regulatory requirements such as,
but not limited to, BSA/AML, GLB/Privacy, Ethics for Bankers, and
Pretext Calling and Identity Theft. Completion of Compliance
Training to ensure understanding of these requirements, as outlined
in the Bank's core curriculum and this positions specific
curriculum on Republic Bank University.Comply with Truth in Lending
and Safe Acts and NMLS standards regarding any lending activity
falling with these regulations and guidelines, including properly
applying for and renewing the MLO number, complying with any
background checks associated with obtaining an MLO number,
completing all required training as offered through Republic Bank
University as well as using the number properly in communications
and documentation as noted in the Bank's policy.Other duties as
assignedREQUIREMENTS/QUALIFICATIONSEducation and Experience: High
School diploma required. At least 6 months of retail sales or cash
handling experience preferredSkills and Competencies:Excellent
Customer service skillsStrong communications and interpersonal
skillsStrong math/numbers aptitudeGood basic computer skillsAbility
to perform job functions efficiently, accurately and with attention
to detailAbility to multi-task and remain organizedAbility to
maintain confidential customer and Bank information in a
responsible and secure mannerWORKING CONDITIONSTraditional office
environment with no unusual work conditions; the bank maintains six
day a week operations with operational hours of Monday through
Friday,8:30 AM to 6 PM; and Saturdays, 8:30 AM to 2 PM. All retail
bank staff may be required to work any hours during normal
operational hours and specific personal scheduling needs may not be
available.PHYSICAL DEMANDSRepublic Bank promotes an equal
opportunity workplace, which includes reasonable accommodations of
otherwise qualified disabled applicants and employees. Please
contact Human Resources with questions regarding the physical
demands of this position.Lifting/carrying up to 10 lbs.Manual
dexterity for computer workSpeaking, hearing and vision are
required to perform essential functionsWe are proud to be an Equal
Opportunity Employer. All qualified candidates receive
consideration without regards to race, color, gender, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Republic Bank Limited, Cherry Hill , Customer Service Associate 1-Cherry Hill, Other , Cherry Hill, New Jersey
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