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Operations Coordinator, Childrens Community

Company: Bancroft
Location: Cherry Hill
Posted on: September 23, 2022

Job Description:

Operations Coordinator, Childrens Community

Job Locations

US-NJ-Cherry Hill

Requisition ID



Direct Support Management


Full Time


Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.

We provide a full continuum of highly effective services - for people of all ages and every level of abilities - based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services.

As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone. The Children's Residential Operations Coordinator provides ongoing monitoring of the children's residential programs to ensure staff compliance with Bancroft training policies. Coordinates all staffing, recruitment, and training needs for the specified program to ensure a fully staffed operation and maximum provision of care for persons served.


  • Interacts with program management on a daily basis to ensure a fully staffed program of day, night, and substitute Program Associates and the maintenance of all levels of supervision for persons served, while operating in accordance with the approved budget, staffing ratio for each program. Ensures adequate coverage for all staffing vacancies and medical leaves and for night duty staff approved time-off requests. Supports on-call supervisors to ensure coverage of all shifts as outlined in program requirements.
  • Acts as the primary timekeeper for assigned programs. Functions as a liaison between the Payroll Department and program management. Performs related payroll activities including verification of work hours on timecards, reconciliation of time cards with edit sheets, etc. Coordinates payroll process with other Bancroft departments to ensure accurate and timely payment to staff in the event he/she is working in multiple.
  • Periodically reallocates substitutes among different programs to build adaptability of staff and expand the level of familiarity with program environments and persons served.
  • Coordinates new and existing staff training to include on-site training, mentor training, required certification and recertification, and department training. Maintains staff training database and updates appropriately.Tracks the timely completion of staff competency checklist packet for all new staff including the completion of the initial checklists within 90 days and the remainder of the checklists within 12 months of hire.
  • Tracks staff absence occurrences each pay period and generates disciplinary forms in accordance with Bancroft's occurrence policy.
  • Attend program meetings as specified by program leadership including, but not limited to, Leadership meetings, Staff Meetings, Recruitment meetings, etc. Coordinates weekly scheduling meetings; arranges meeting logistics, serves as meeting facilitator, takes and documents accurate meeting minutes and sends them to the leadership team, etc.
  • Serves as the primary liaison and key contact for substitute Program staff. Coordinates work schedules, and ensures adequate coverage during leave requests. Periodically redeploys Substitute staff throughout Program sites to build adaptability of staff and expand the level of familiarity with Program environments and persons served.
  • Effectively communicates with program management, individual program staff members, and Human Resources Department to ensure all staff members remain current with required training certifications and adhere to mandatory requirements as Bancroft employees.
  • Serves as an advocate on behalf of persons served in a variety of situations.Provides direct care to persons served, as needed.
  • Actively participates in special projects related to the operations and daily activities of the program site, as necessary or as required.
  • Serves as a role model to persons served by projecting a positive self-image of professionalism, appearance, courtesy, conduct, honesty, fairness, personal integrity, and respect for the fundamental rights, dignity, and privacy of others.Performs other related duties as assigned or as necessary; e.g., performs special projects, serves on performance improvement teams, etc. Remains flexible and adaptable in work schedules and work assignments as defined by program needs.


    Education & Experience: A High School diploma or equivalent is required with a minimum of two years of related experience, preferably in a coordinator capacity. Prior experience working with neurologically-impaired individuals is preferred. Special Skills: Effective verbal and written communication, interpersonal, time management, and organizational skills are required. Flexibility, adaptability, the ability to act independently, respond quickly, and work within tight timeframes required. Operative knowledge of Kronos, MS Office Word and Excel required. Valid driver's license required in incumbent's legal name and current address with no provisional restrictions Hear From Real Employees About Life at Bancroft Meet Myles - Meet Jillian - Meet Alyssa What You'll Love About Bancroft NeuroRehab:
    • Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose.
    • Lasting Bonds: We are a close-knit, committed team who feel like a second family
    • Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs
    • Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more What May Challenge You:
      • Every hour of each day is different
      • Weekend availability is required
      • Caring for the people we serve can be physically, mentally, and emotionally tough About BancroftAt Bancroft, you'll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft. Real Life. Real

        EEO Statement

        Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law. #Scheduling coordinator#kronos

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Keywords: Bancroft, Cherry Hill , Operations Coordinator, Childrens Community, Other , Cherry Hill, New Jersey

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