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Customer Support Specialist

Company: A & S Screen Printing
Location: Cherry Hill
Posted on: July 30, 2022

Job Description:

Job Description We are seeking a Customer Support Specialist to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Support Specialists are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person. Responsibilities: Field phone calls, emails, and chat requests Provide information to customers about order status and product queries Process customer orders/changes/returns according to established department policies and procedures Work closely with the credit department to resolve disputed credit items Handle customer inquiries & process orders Provide information about the products and services Consult with clients on orders Research and develop client presentation/orders Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services --- Qualifications: Experience with corporate phone systems or switchboard preferred Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Highly organized & Detail oriented Positive and professional demeanor Excellent written and verbal communication skills Quick books knowledge helpful ASI & SAGE experience Company Description We provide screen printing & embroidery for garments, bags, towels, coolers, you name it. We own all of our own equipment, therefore our turn around time is extremely efficient. We also offer promotional item's to our customers. Our customer service team is an integral part of our company, and we value their input & are aware of what an asset they are to our company.

Keywords: A & S Screen Printing, Cherry Hill , Customer Support Specialist, Other , Cherry Hill, New Jersey

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