Customer Support Specialist
Company: A & S Screen Printing
Location: Cherry Hill
Posted on: July 30, 2022
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Job Description:
Job Description We are seeking a Customer Support Specialist to
join our growing team. In this role, you will field calls, emails,
and chat requests from customers who have questions, comments, or
complaints about our products and services. You will also assist
customers in placing orders. All of our Customer Support
Specialists are trained to understand the full menu of our
offerings so that they can provide our customers with excellent
service. We prefer candidates who have some background in customer
service or sales, but we are willing to train the right person.
Responsibilities: Field phone calls, emails, and chat requests
Provide information to customers about order status and product
queries Process customer orders/changes/returns according to
established department policies and procedures Work closely with
the credit department to resolve disputed credit items Handle
customer inquiries & process orders Provide information about the
products and services Consult with clients on orders Research and
develop client presentation/orders Document and update customer
records based on interactions Develop and maintain a knowledge base
of the evolving products and services --- Qualifications:
Experience with corporate phone systems or switchboard preferred
Previous experience in customer service, sales, or other related
fields Ability to build rapport with clients Ability to prioritize
and multitask Highly organized & Detail oriented Positive and
professional demeanor Excellent written and verbal communication
skills Quick books knowledge helpful ASI & SAGE experience Company
Description We provide screen printing & embroidery for garments,
bags, towels, coolers, you name it. We own all of our own
equipment, therefore our turn around time is extremely efficient.
We also offer promotional item's to our customers. Our customer
service team is an integral part of our company, and we value their
input & are aware of what an asset they are to our company.
Keywords: A & S Screen Printing, Cherry Hill , Customer Support Specialist, Other , Cherry Hill, New Jersey
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