Investigations Specialist

Company: Pala Interactive LLC
Location: Cherry Hill
Posted on: June 20, 2022

Job Description:

Pala Interactive is a full-service, real-money and social gaming technology provider and operator which caters to both B2B and B2C markets. Pala offers a full spectrum of games across all distribution channels (web, download, tablet & smartphone). In Canada, they offer sports betting and casino games. In the US, they offer casino, bingo, and poker games.Pala's strength is its relentless focus on high quality, high functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.Pala Interactive is hiring an -iGaming Payment & Investigation Specialist. The position involves processing payouts and investigating/circumventing fraud for several online casinos throughout America and Canada.The position is based out of Marlton, NJ. You should have the ability to work from this office. We will not be able to assist in relocation however candidates not currently in the area may still be considered.Job Duties:

Responsible for withdrawal processing and document review
Investigate and respond to escalated payments/fraud related customer contacts
Analyze player activity to prevent, identify, and report potential fraud
Review and investigate daily AML and Fraud Alerts
Assist customer service with payments related inquiries
Assist with chargeback disputes and represtmentsQualifications:
- Ability to work from Marlton, NJ office
- Ability to work evening, weekend and holiday shifts
- Solid experience with Microsoft Office and search engines
- Experience in poker and table games dealing/supervising
- Experience with other casino work
- Experience in iGaming is preferred
- Strong customer service skills
- Knowledge of electronic payments
- Interest in online gaming and sports betting is a bonus!The position will be full time with benefits and a liberal PTO policy. Our office is open from 8AM to midnight every day of the year.Benefits:
  - Dental insurance
  - Health insurance
  - Paid time off
  - Paid training
  - Vision insuranceSchedule:
    - 8 hour shift
    - Evening shift
    - Holidays
    - Weekend availabilityCOVID-19 considerations:Office has temperature checks, liberal leave policy for sick employees, separated and partitioned workspace, sanitizer throughout the office

Keywords: Pala Interactive LLC, Cherry Hill , Investigations Specialist, Other , Cherry Hill, New Jersey

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