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Sports Betting - Player Support Representative

Company: Pentasia
Location: Cherry Hill
Posted on: June 18, 2022

Job Description:

An exciting sportsbook and online casino operator out of Europe is seeking personable and hard-working individuals to grow out their Customer Service team! This is a great opportunity for those looking to truly secure a career, having in mind amazing chances at growth.
Job purpose/summaryPlayers that participate in sports betting and online casino are your target. The key focus of the role is to provide outstanding customer service in a fast-paced call center environment, handle customer inquiries and complaints through to resolution, and operate in a team environment.
Duties and responsibilities

  • Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, account management, responsible gaming issues, password resets)
  • Professionally handle all player issues
  • Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Perform personal information changes on accounts such as change of phone number following internal processes
    Desired Skills
    • Ensures high standards, shows initiative, proactivity, and professionalism
    • A background in Customer Service
    • Ability to work well under pressure and with tight deadlines
    • Good business understanding skills: understand strategy, business functions, manage conflicts
    • Strong organizational, problem-solving and analytical thinking skills
    • Online gaming and or/Sports Wagering interest a plus
    • Able to handle complaints and difficult situations in a calm and patient manner
    • Good listener, empathetic, goal-focused
      Package, perks and benefits
      • $40k salary + bonus opportunities
      • Contributed health, dental and vision insurance, available on first day of employment
      • Company 401k match of up to 6% from day one
      • A $500 annual health and wellness allowance
      • Generous PTO Allowance; 20 days annually and an additional day on your work anniversary (capped at 30 days)
        Requirements
        • Must be available to work 8-hr shifts on holidays and weekends (hours: 8am-1am)
        • Must be able to commute into Cherry Hill office
        • Must be comfortable with work from home 3 days out of the week

Keywords: Pentasia, Cherry Hill , Sports Betting - Player Support Representative, Other , Cherry Hill, New Jersey

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