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Payment Analyst - Barstool Sportsbook & Casino

Company: Penn National Gaming
Location: Cherry Hill
Posted on: May 3, 2021

Job Description:


Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and icasino across the US. We are committed to helping our team members grow and succeed. We believe that hiring talented individuals that love what they do will help us win!

Penn Interactive is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture and a set of core values that we live by every single day, they are:

Willingness to succeed and win - always challenge the status quo and solve problems that have never been solved before

No ego zone; Be authentic - act with integrity and always be striving to help the team succeed

Lead with transparency - we will always be open and honest with our team and users

Extreme Ownership - learn from your mistakes so you can get back up and try again

Build the bench from within - we are a meritocracy. If you work hard then you will be rewarded

Your daily responsibilities include


* Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings. * Review and process payments/withdrawals in a timely manner. * Investigate and resolve issues related to payments, including reconciliation of transactions and missing deposits. * Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols. * Partner with third-party providers to resolve player issues related to deposits and withdrawals. * Compile and manage daily reports and account reviews. * Maintain and share detailed notes related to player transactions. * Complete applicable workflows to meet player satisfaction criteria. * Liaise with Player Experience Associates whenever players have questions related to deposits and withdrawals.

To be successful in this position it will require the following skill set


* High School diploma required. College degree or progress toward a college degree preferred. * Experience in iGaming, online sports, or banking highly preferred. * Experience in a role managing a high velocity of financial transactions preferred. * At least one year of experience in payment processing preferred. * Demonstrable experience in a highly regulated and compliance focused role. * Strong attention to detail. * Proficient in Microsoft Office. * Ability to maintain a friendly disposition under pressure. Some players may be frustrated when they contact us. * Excellent problem solving and analytical thinking skills. * Communicate to various audiences in a clear and concise manner. * Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Something to leave you with


* Be data driven. Know the data; create a culture where data-driven decisions lead to the right outcomes. * Be analytical. Police the product; analyzing player behavior will be paramount. * Be accountable. Adopt a customer-first mindset; follow through on all escalations in your care. * Be focused. Respond promptly with good grammar, punctuation, and attention to detail. * Be communicative. Over-communicate with the team. Keep your finger on the pulse of the business. * Be helpful. Look for creative ways to assist and make the team more effective. * Be proactive. Continuously evaluate and identify opportunities for process improvement. * Be entrepreneurial. Test new development builds and provide feedback from the customer point of view. * Be organized. Juggle multiple priorities and projects at any given time ensuring deadlines are met. * Be adaptable. Must be available to work some holidays and weekends.

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe. Some of our competitive benefits include:

* Flexible paid time off options and holiday time * A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options * 401K saving & matching program * Collaborate and flexible working environments


Keywords: Penn National Gaming, Cherry Hill , Payment Analyst - Barstool Sportsbook & Casino, Other , Cherry Hill, New Jersey

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