Briefly explain the job's overall objective:
Responsible for building, maintaining, and modifying centralized
scheduling templates for all scheduling providers.
Ensure all approved template changes follow change management
procedures and protocols.
Work closely with Ambulatory leadership team and Cooper partners
to ensure master templates are published/modified on a rolling
basis as planned.
Reschedule patient appointments as indicated by the Reschedule
Ensure quality patient scheduling, positive telephone etiquette,
and exceptional customer service.
Interact with all levels of management and staff. Must be able
to function as part of a team providing a high level of quality
service to all clients.
Inform actionable recommendations related to streamlining
scheduling operations and meeting Cooper Health patient access
Must have the ability to be organized, take independent action
and project Cooper's values
to both customer and co-workers.
License (or Certification):EPIC Required
Bachelor's Degree or equivalent experience preferred.
3-5 years' patient appointment scheduling and insurance
verification experience in a complex academic medical office
preferred. Experience building/managing provider schedules in
Flowcast or EPIC strongly preferred.
Proven experience exhibiting exceptional customer service,
strong interpersonal communication, and detail - oriented skills
Successful completion of Cooper issued Epic Cadence
certification required upon hire.