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Valet Living: District Manager

Company: Valet Living
Location: Cherry Hill
Posted on: September 16, 2020

Job Description:

Grow as We Grow and Take Your Career to New Heights!Job SummaryAs a District Manager, you will be responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within an assigned district. You’ll work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties.We offer a competitive starting base pay, quarterly bonus and company provided truck.This position requires willingness to work a split shift schedule which includes approximate hours in the morning from 8:30am-12:30pm and evening from 7:00pm-11:00pm, depending on needs.Essential duties include:Daily OperationsProvide on-call support to Service Valets and communities within split shift scheduleResponsible for recruiting, hiring and onboarding Service ValetsResponsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned propertiesEffectively plan, organize and manage timeInspect properties regularly for resident and Service Valet complianceResponsible for creating and managing schedule for part-time workforceManage a labor budget of up to $150k depending on number of assigned propertiesCustomer RetentionMakes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of serviceCreate and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concernsPromote and educate property staff on any/all new service offerings from Valet LivingOrganizational ActivitiesComply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely mannerEnsure daily delivery of iValet reports to designated property staff membersCollaborate with internal business partners; finance, human resources, marketing, operations, and ITKeep timely/accurate customer, associate and operational recordsActs in accordance with organizational and quality standardsDiscusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunitiesService/SupportNew community launches, including container distributionsDriving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)Drive to properties within assigned district/region up to 50% of the work dayYou are a good fit if you have the following experience, education, and skills:High school diploma or GED equivalentMulti-location management experience of dispersed workforceCustomer service, and prior people management experience (preferred in a part-time workforce)Proficiency in MS Word, Outlook, Excel & Power PointKnowledge of basic employment law, customer service fundamentals, and leadership/management principlesUnwavering work ethic, integrity and sense of accountabilityAbility to manage stress and adapt to changing environment; comfortable with complexityAbility to perform effectively in environments with frequent workload changes and competing demandsEffectively communicate with others both verbally and writtenBuild effective teams, hold self/others accountableSpecial Conditions of EmploymentValid driver license and good driving recordAbility to operate a motor vehicle and drive for periods of timeAbility to work outdoors, and drive in changing weather conditionsFlexibility to work split schedule and/or be on call during irregular hours depending on business needsPhysical RequirementsAbility to lift up to 50 lbs.Carry filled tote on shoulder(s) up to 50 lbs. up/down stairsBend at waist and lift over shoulderBend at knees and lift over shoulderLift arms shoulder heightAbility to walk distance of property, and be exposed to disagreeable odorsWe provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan optionsTax advantages through healthcare savings and flexible spending accountsFinancial protection through disability, life, accidental death & dismemberment, and business travel insurance401k plan with a generous company matching contributionGenerous paid time off program in which benefits increase along with your tenure with the companySupport of continued education through tuition reimbursementAssociate and family assistance programAssociate discount programsReferral bonus programRewards and recognition program #GD19Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Keywords: Valet Living, Cherry Hill , Valet Living: District Manager, Other , Cherry Hill, New Jersey

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