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Head of VIP Engagement

Company: Penn National Gaming
Location: Cherry Hill
Posted on: March 20, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Build, manage, and scale the VIP Engagement team (you will be employee #1)
  • Intimate knowledge of best in practice key performance indicators in high-end clientele, in an effort to present clear measurements of success to senior leadership as it relates to your department.
  • Immediate ability to clearly define a plan and strategy by which your team will acquire new high-end customers, re-activate dormant high-end customers, cultivate long lasting relationships with regular high-end customers, and present proven metrics by which an operation can lengthen a player's lifetime value. Demonstrated ability to deploy the plan, once approved.
  • Ability to create reports that adequately show progress, expose room for improvement in not only incentivization plans, but overall high-level clientele saturation of online database
  • Bring a wealth of experience and demonstrated history of driving incremental revenue for your organization through the best practices and policies of your VIP team.
  • Proven track record of implementing initiatives to attract new high-worth clientele
  • Ability to work in a collaborative manner with media partnerships, physical casino and corporate VIP management team members
  • This position requires a heightened ability for relationship management, not only with players, but with internal and external stakeholders.
  • Heavy experience in planning and implementing incentivization programs for VIP Host staff, and a proven ability to accurately measure progress toward these goals
  • Confident leader who is able to request any tools necessary for your team to highly perform
  • Experience in outbound call center environments preferred
  • Demonstrable experience managing mid-sized teams of employees
  • Final escalation point and decision maker for difficult VIP situations.
  • Contribute answers as they relate to high-level clientele when discussing monthly P&L
  • Interviews, hires, trains potential VIP Hosts
  • Demonstrable experience in consultative relationship building
    • Bachelor's degree (B.S./B.A.) in Business Administration, Marketing, or related field
    • 8+years in cultivation and relationship management of high-net worth clientele or equivalent combination of education, training and experience
    • Proficient in VIP management principles and best practices
    • Proven ability to develop and execute VIP strategies
    • Excellent people management skills
    • Ability to meet deadlines and to work under the pressure of short time constraints
    • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)

Keywords: Penn National Gaming, Cherry Hill , Head of VIP Engagement, Other , Cherry Hill, New Jersey

Click here to apply!

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