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Computer Operator Analyst (Batch Job Schedulers)

Company: Fiserv
Location: Cherry Hill
Posted on: April 8, 2019

Job Description:

Computer Operator Analyst (Batch Job Schedulers) Primary Location Only: Cherry Hill, NJ Find Your Forward at Fiserv, a Fortune--- 500 company, and join the industry leader in financial services technology. You---ll find a reciprocal environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide.What does an exceptional Computer Operator Analyst do?We are seeking a Computer Operator to provide first level support in a 24x7x365 environment, for Data Center client processing. Responsible for monitoring systems, batch, applications, networks, performing scheduled tasks, first level incident diagnosis, resolution and escalation. Ensure system availability, and timely completion of batch and scheduled tasks. Identify incidents affecting clients and resolving directly or working with support teams to resolve situation quickly with high quality of service.Essential Job Responsibilities:

  • Incident Management: Recognize, troubleshoot, escalate, document, follow up on, resolve all Incidents on shift.
  • Monitor all systems via consoles, emails, and event managers.
  • Performs Systems Operation activities, such as responding to messages, displaying queues, determining status, canceling or purging tasks.
  • Runs all Job Scheduler activities as needed (e.g. daily, weekly, monthly, on-request schedules, etc.)
  • Completes basic problem determination, (i.e. identifies specific error type, documents as needed, and follows appropriate procedures.)
  • Recovers and restart jobs terminated by hardware or software failures as directed.
  • Insure all scheduled tasks for shift are completed accurately and on time.
  • Requires good social and communication skills, including the ability to provide ongoing end user training and be an excellent teammate.
  • The ability to interact with external, as well as, internal clients for the purpose of data gathering and design initiation.
  • Ability to quickly learn new technologies and apply them to technical and business problems
  • Ability to juggle multiple priorities and serve many constituencies.
  • Ability to work flexible hours to meet department needs and timelines.The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.Required Qualifications:
    • High School Diploma required. Bachelor---s degree in Information Technology or Computer Science preferred.
    • 3+ years of experience in Computer Operations or IT Analyst Operations.--
    • Experience in Windows OS, VSE OS, and Batch Job Schedulers.
    • Excellent oral and written communication and interpersonal skills.
    • Experience writing documentation and procedures.Preferred Qualifications:
      • Experience with enterprise job scheduling solutions (preferably AppWorx)
      • Related industry experience in Banking or Financial Services Industry.
      • Experience with Windows 2008 Server, IIS and SQL administration.Shift Details:
        • Days of operations: three-day work week of Thursday, Friday, and Saturday.
        • Shift hours of operations: 7am -7pm local time.Who are we? Open Solutions is a Fiserv Business Unit focused on providing products and support to all Fiserv clients, Credit Unions and Banks alike.-- Our flagship product, DNA, has been and is experiencing significant growth.-- The Open Solutions Global Operations Center provides our clients the option of a hosted DNA solution, allowing the client to focus on utilizing DNA to grow their business, while we keep the product secured and available.----Fiserv is an Equal Opportunity Employer/Disability/Vet

Keywords: Fiserv, Cherry Hill , Computer Operator Analyst (Batch Job Schedulers), IT / Software / Systems , Cherry Hill, New Jersey

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