IAM Technical Support
Company: The Computer Merchant, LTD.
Location: Princeton
Posted on: April 18, 2024
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Job Description:
JOB TITLE: Technical Support
JOB LOCATION: Must go onsite a few times a month to Princeton
NJ
WAGE RANGE*: 30 - 37/ hour
JOB NUMBER: 2483
6 month assignment
Potential temp to perm
Required:
3+ years experience in a customer facing technical role and should
be aligned with Access Management solutions
3+ years of hands-on experience in any of Access Management
products such as Okta,, PingFederate and Microsoft Azure etc.
Must have working experience in integration of multiple
applications with any one of above-mentioned Access management
tools
Ability to motivate and inspire the team towards achievement of
service excellence
Strong knowledge of technologies which impact solutions including
I.T. Infrastructure, Authentication, Connectivity, Content
Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol,SAML
and Single Sign-on solutions
Strong project management and project coordination skills
Basic understanding of LDAP and active directory
Ability to coach, train, and provide feedback to team members with
the goal of improving skills and accomplishing goals
Advanced problem solving and analytical skills with the ability to
evaluate issues/conflicts and make timely decisions that benefit
both the customer and the business
Excellent communication skills with ability to explain complex
ideas at a level appropriate to the audience
Collaborate with Customer Service colleagues, Technical Support,
Sales, Product, internal stakeholders, and customers.
Experience running multiple parallel efforts/projects; Strong
multi-tasking skills
Ability to build positive working relationships with external and
internal customers through understanding of the technical
environment, assess needs and solve problems to facilitate the
accomplishment of work goals
Ability to quickly assimilate and apply new information relating to
web technologies and information services
Excellent listening, negotiation and presentation skills.
Proficiency in Microsoft Office, including Sales Force, and
advanced Excel skills
Preferred:
Experience using Splunk, PingFederate, Microsoft Azure,Salesforce
and Jira
Bachelor's degree in computer science, or an equivalent combination
of education and experience
Thorough understanding and work experience for technologies such as
Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA
based authentication etc
Job Description:
Engage in requirements gathering, analyze business processes, and
provide recommendations and single sign on solutions to clients and
sales
Install, integrate, configure, test, and deploy Identity and Access
Management solutions
Provide knowledge transfer, training, and support to new hire and
peers as necessary
Remain current on SAML-SSO market trends, tools, methodologies, and
best practices
Report status and escalate issues and risks.
Troubleshoot and resolve routine issues and problems.
Meet customer needs within SLAs and quality commitment KPIs
Propose ideas and recommendations; assist with implementing process
improvements
Author technical documentation and create documentation for new
processes
Bring solutions to customers and help with the migration of
customer data
Respond to and address customer issues and concerns, providing
exceptional customer support and service
Work on special projects and other duties as assigned by
management
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual
hourly rate is determined by a comprehensive salary analysis which
considers multiple factors including but not limited to:
job-related knowledge, skills and qualifications, education and
experience as compared to others in the organization doing
substantially similar work, if applicable, and market and business
considerations. Benefits offered include medical, dental and vision
benefits; dependent care flexible spending account; 401(k) plan;
voluntary life/short term disability/whole life/term life/accident
and critical illness coverage; employee assistance program; sick
leave in accordance with regulation. Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions.
Keywords: The Computer Merchant, LTD., Cherry Hill , IAM Technical Support, IT / Software / Systems , Princeton, New Jersey
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