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Field Service Dispatcher

Company: DMC Facility Services
Location: Cherry Hill
Posted on: May 16, 2022

Job Description:

Summary:

The Dispatcher is a support position to the operations of our Repair and Maintenance Division. The Dispatcher works closely with the Repair and Maintenance Operations team to assist with the completion of daily dispatch and reconciliation of our customers work assignments. The Dispatcher's main duty is to be a viable asset to the team, by taking a vested interest in the operations of the Repair and Maintenance Division to help create a better environment for assisting our customers. This includes effective internal and external communications, technician and vendor-partner relations and procurement, energetic customer service, as well as, effective data administration and organization.

Duties and Expectations:

  • Perform service call intake and work order creation
  • Assist with dispatching of technicians and vendors
  • Perform scheduling updates with clients, vendors, and technicians
  • Carry out effective Quality Assurance calls
  • Update customer's CMMS with accurate information
  • Collect and reconcile completed project information
  • Assist with timely Invoicing of completed projects
  • Provide help in coordinating weekly meetings
  • Perform after-hours service in a shared On-Call rotation with Service team

    Qualifications:
    • Prior experience engaging in a CMMS environment
    • Dispatch experience in the service industry preferred
    • Strong perseverance in a fast-paced environment
    • Continued excellence in customer service
    • Positive attitude and excellent problem-solving ability
    • Experience with managing and organizing data
    • Exceptional communication skills
    • Solid working knowledge of computer/mobile programs and software

      Employee Benefits:
      • Weekly pay structure
      • Paid holidays, 2 weeks paid vacation
      • PTO time for sick days
      • Comprehensive medical, vision, dental insurance with Employer contribution
      • Retirement program with company matching
      • Competitive salary with room for advancement
      • Disability and life insurance plans
      • Employee Referral Bonus Program

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Keywords: DMC Facility Services, Cherry Hill , Field Service Dispatcher, IT / Software / Systems , Cherry Hill, New Jersey

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