Family Support Case Planner

Company: Forestdale Inc.
Location: Forest Hills
Posted on: February 13, 2026

Job Description:

Job Description Job Description Background: Forestdale is a NYC child welfare agency working to prevent child abuse/neglect through parenting, prevention, and foster care services, focusing on low-income and immigrant communities in NYC. Forestdale operates out of three offices to better serve the families of Brooklyn and Queens. We help thousands of families work through complex trauma, parents raise the next amazing generation of children, and youth successfully launch into adulthood. Forestdale’s mission is “to ensure that children and families have the fundamental assets they need to thrive and live independently.” Job Summary: The Family Support Preventive Program provides support for families facing challenges which can impact their ability to parent their children and keep them safe. This program uses the Solution-Based Casework model of practice to assist the families to identify family strengths and normative behaviors that they can use to address challenges. The Family Support Case Planner is responsible for working with families who are experiencing circumstances that threaten the safety and well-being of their children. The role of the Family Support Case Planner is to work with families to support, help strengthen and promote healthy growth and development within the family. Salary Range: Bachelors - $26.37/hr - $28.57/hr Bachelors (Bilingual)- $27.47/hr - $29.67/hr Masters - $28.02/hr - $31.59/hr Masters (Bilingual) - $29.12/hr - $32.69/hr Masters (Bilingual & License) - $35.43/hr Essential Functions: Visit families in their homes, communities or at the agency as dictated by the family’s circumstance as well as the preventive mandates. Engage the family using the Solution Based Casework Model. Document all case activity in the systems of record – N.Y.S. Connections and N.Y.C. PROMIS Advocate for clients in their effort to secure services, such as public assistance, health insurance and immigration issues. Coordinate and maintain contact with workers at the Administration for Children’s Services Maintain contact with service providers e.g., schools, mental health facilities/therapist, substance abuse and any other services as indicated. Participate in Family Team Conferences, Case Conferences, staff meetings, in-service trainings, and outside trainings for professional development. Assist in emergency situations, as needed. Responsible for ensuring compliance with all agency policies, procedures and governmental regulations. Other duties as required. Minimum Requirements: Bachelor or Master’s degree in Social Work or a related credential from an accredited college or university. At least 1 year of experience in case management, counseling and advocacy services, this may include internship experience. Strong interpersonal, organizational, written, and verbal communication skills Ability to accommodate a flexible work schedule. Bilingual a plus Benefits: Join the Forestdale Team and Enjoy Excellent Benefits : Four weeks’ vacation Medical/dental/vision/life/disability insurance 401(k), 7% employer contribution 2% match Tax-deferred health care/dependent care/commuter plans Flexible Schedule Opportunities for educational scholarships Location: 86-57 Midland Parkway, Jamaica Estates, 11432 Additional Information: Forestdale Inc. is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Forestdale Inc. is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

Keywords: Forestdale Inc., Cherry Hill , Family Support Case Planner, Human Resources , Forest Hills, New Jersey