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Dispatcher/Customer Service

Company: Ben Lock and Safe Inc,
Location: Cherry Hill
Posted on: September 22, 2022

Job Description:

We are currently seeking a self-motivated Dispatcher / customer Service coordinator to join our team of Locksmith professionals in Cherry Hill NJ.A Dispatcher / Service coordinator manages the day to day service calls that are given in the area for residential and commercial jobs, regularly communicating with technicians, sub-contractors and customers. The position handles inbound calls from customers. The ability to communicate effectively and resolve customer concerns is a necessity.Essential Duties and Responsibilities:Entering service calls into company service systemAssign and Dispatch service calls to field technicians and sub contractors within assigned area.Create and Update Customer Contact and Site information in the systemReview and Process Billing SummariesReview information submitted from field technicians.Provide administrative support to field technicians.Job Type: Full-timeQualifications:Customer service experience/background in a call center or similar environmentAbility to interact with and dispatch workload effectively to field/remote techniciansMust be able to multitask and manage time efficiently.EducationHigh School diploma or equivalentExperience in an interactive customer service environment is a plusJob Types: Full-time, Part-timePay: $15.00 - $20.00 per hourSchedule: Monday to Friday Weekend availabilityExperience: Dispatching: 1 year (Preferred)Language: English (Required)Work Location: One location

Keywords: Ben Lock and Safe Inc,, Cherry Hill , Dispatcher/Customer Service, Hospitality & Tourism , Cherry Hill, New Jersey

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