H&M Retail Sales Advisor - Full Time
Company: H&M
Location: Cherry Hill
Posted on: May 7, 2022
Job Description:
Job DescriptionCompany Description
The key to building a great look is combining bold pieces. The key
to building a great company is combining bold people. We take pride
in our history of making fashion accessible to the everyone, and
strive to build a more welcoming, inclusive and sustainable
industry. Only through our great people and teams will we be able
to change the future of fashion. Together, we create that special
kind of workplace where unique talents from all over the world come
together to form dynamic teams, where we foster a culture of
creativity, innovation, collaboration and growth. At H&M, we
welcome you to be yourself and challenge you to grow and make a
difference. You'll take on new responsibilities from day one, learn
skills for life, meet friends completely unlike you that make you
feel at home, and start finding ways to make your big dreams come
true. Help us reimagine the future of an entire industry by making
everyone look, feel and do good. The dress code is simple: Be proud
of where you came from & amazed by where you'll go. Be yourself &
more at H&M. Job Description
Title: Sales Advisor Function: Sales Department: Store Reports to:
Department Manager, dotted line to Department Supervisor You are
responsible for delivering a Best Customer Experience that
contributes to the Sales and Profit in your store. You always put
our customers' first and offer assistance and share your Product
and Fashion knowledge. You create an environment that is easy for
our Customers to shop through Store Operations and Great Garment
Care. By sharing your knowledge and skills with your colleagues you
actively contribute to creating a Best Team in order to meet the
expectations of our customers. You work in accordance with H&M
standards, policies, procedures and legal requirements. By acting
in line with our Values and being a role model, you contribute to
H&M's business success. Role responsibilities include, but are
not limited to:Best Customer ExperienceYou are responsible for
delivering a Best Customer Experience that contributes to the Sales
and Profit in your store. You always put our customers' first and
offer assistance and share your Product and Fashion knowledge.
Direct Customer Service
- Demonstrate the 5 basic demands to greet and engage with our
customers in the service areas and on the sales floor
- Apply a ‘Heads up' approach – be aware of customers that
require assistance and offer help
- Use your product and fashion knowledge to inspire the customer
by offering purchasing suggestions, promoting campaigns, offers,
activities and company initiatives (i.e., sustainability efforts,
garment collecting) Sales & ProfitYou are responsible for
delivering a Best Customer Experience that contributes to the Sales
and Profit in your store. You create an environment that is easy to
shop through Store Operations and Great Garment Care. You follow
all required H&M procedures, routines and best practices in all
areas of the store, so sales goals can be reached Store Operations
- Keep the fixtures full and tidy regularly throughout the day to
maximize sales
- Ensure great garment care to sell the products in their best
condition at the right time
- Replenish sizes and allocation to the sales floor through
efficient delivery and refill routines to avoid missed sales
- Ensure all areas of the sales floor and back of house are
always clean and tidy, this includes but not limited to:
- Maintaining cleanliness of, and sweeping on sales floor,
fitting rooms, and BOH areas
- Dusting all counters/hard surfaces, removes all spills, trash
and debris from store
- Maintaining the cleanliness of employee kitchen areas including
cleaning/disinfecting surfaces
- Maintaining cleanliness of all bathroom facilities on an as
needed basis Garment Processing Procedures
- Actively process, stock and replenish garments on sales floor
and stock room
- Fold, hang, display and merchandise garments per H&M
guidelines to maximize selling opportunities
- Unload delivery truck, receive, open & unpack merchandise and
label merchandise with security tags within efficiency time goals
Cash Handling Procedures
- Handle payments and returns
- Ring on the register, report & handles all required
transactions, issue receipts & fold and place merchandise in
appropriate bag following the register best practice routine Policy
and Safety Routines
- Follow all procedures and routines regarding safety, security
and administrative processes in all areas of the store
- Execute reductions, price changes, and transfers Best Team By
sharing your knowledge and skills with your colleagues you actively
contribute to creating a Best Team in order to meet the
expectations of our customers. You work in accordance with H&M
standards, policies and procedures and legal requirements.
- Share your knowledge and skills with your colleagues, offering
help where needed to build a positive working environment
- Give honest and constructive feedback to your colleagues to
develop their skills
- Work in accordance with H&M standards and local legislation
with health & safety and security routines, to guarantee you, your
colleagues and customer safety at all times Minimum Qualifications:
- High School graduate or equivalent preferred
- 6 months of experience in customer service, preferred
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch,
engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc) for a short
distance
- Ability to climb a ladder and use a step stool Requirements:
- Excellent customer service skills
- Ability to recognize and execute selling opportunities
- Ability and willingness to run a cash register
- Good communication and organizational skills
- Ability to multi-task in a fast-paced environment
- Ability to take initiative to complete tasks and solve
problems
- Ability to meet deadlines
- Ability to manage time and prioritize
- Must be able to work a flexible work schedule including nights
and weekends Financial Accountability: None IND000SA Additional
Information
All your information will be kept confidential according to EEO
guidelines.
Keywords: H&M, Cherry Hill , H&M Retail Sales Advisor - Full Time, Hospitality & Tourism , Cherry Hill, New Jersey
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