Customer Service Team Admin
Company: MRS Associates Inc
Location: Cherry Hill
Posted on: January 8, 2021
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Job Description:
Customer Service Team Admin will handle sending all outgoing
communications to customers. Customer Service Team Admin will also
assist with scanning and sorting of incoming mail that MRS
receives. It is expected that the Customer Service Team Admin is
cross trained with other Customer Service related tasks to ensure
they are able to assist when their bandwidth permits.Position
directly reports to the Customer Service Team Manager. Requires a
team relationship with other departments, such as Quality
Assurance, Client Services, and Finance, as required. A cooperative
relationship with other employees, clients, consumers, and the
public is required.DUTIES AND RESPONSIBILITES OF JOBMail, email or
fax validation responses to customersTrack and update progress on
responses being sent to customersAssist with any additional CST
related tasks when bandwidth allowsScheduleMonday through Friday,
9am to 5pmBASIC QUALIFICATIONSHigh School Diploma or equivalent
requiredAbility to pass a pre-employment drug screeningMust have a
clean criminal background with no exceptionsGood organization and
time management skillsTechnical skills include but are not limited
to:Proficient in Microsoft Office (Advanced copy, pasting, and
formatting)Web-based applicationsWindows (including file formats
and file path navigation)E-mail (Google email usage and
management)Ability to pay close attention to detailRequired to work
in the office (work from home is not applicable for this
position)Able to work in a fast paced environment with consistent
changesCHARACTERISTICS REQUIRED OF THE JOBExtremely meticulous,
with a high level of attention to detailAbility to prioritize
multiple responsibilities based on prescribed time sensitive
requirementsStrong interpersonal skills and the ability to gain the
confidence, respect and trust of all operations and back office
personnelStrong sense of urgencyAbility to work effectively with
varied levels of management personnel up to and including company
executivesExcellent organization and time management skillsWilling
to speak up and alert others when an issue is foundThe above
statements reflect the general duties considered necessary to
describe the principal functions of the job as identified and shall
not be considered as the detailed description of all the work
requirements that may be inherent in the position.PHYSICAL
DEMANDS:Individual must be able to meet established specific
physical requirements of jobLight lifting of 0-10
lbs.StandingSittingACCIDENT OR HEALTH HAZARDS:No unusual accident
or health hazards inherent in positionWORKING CONDITIONS:Modern,
well-lit office areaNo unusual working conditionsMRS BPO, LLC is
taking all precautions to keep employees safe during the COVID
pandemic. Masks are required while in the office except when at
your work station, all desks are spaced apart at least 6 feet,
there are multiple hand sanitizer dispensers throughout the
building and employees are adhering to social distancing
recommendations.by Jobble
Keywords: MRS Associates Inc, Cherry Hill , Customer Service Team Admin, Hospitality & Tourism , Cherry Hill, New Jersey
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