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Customer Service Coordinator

Company: Installed Building Products
Location: Cherry Hill
Posted on: January 8, 2021

Job Description:

The Company Storm Master Gutters is part of the Installed Building Products (IBP) family of companies. Honesty, integrity, friendly service & clear communication are fundamental to who we are. Weve been working with rain gutters for over 40 years. Storm Master seamless rain gutters and leaf guard protection ensure that rain water flows correctly, protecting your home and landscape from costly water damage. Find your next career opportunity and join our team, with Storm Master Gutters! Why we love it here: benefits that include medical, dental, vision, retirement plans, vacation, paid holidays, and plenty of opportunities for growth and advancement! What You Can Expect The Customer Service Coordinator is a significant element of Storm Master Gutters (SMG). The Customer Service Coordinator will be responsible for answering calls related to installation or use of the product, product features, complaints against the product, fixing appointments for services, complaints against poor quality services, etc. This position will heavily collaborate with SMG Installers, clients, contractors and subcontractors. Communicate with customers, Installers and subcontractors via email and/or phone Follow-up calls for service and completed work Take down calls for estimates Schedule Salesman as needed Verify jobsite and any missing information for daily sales/service/purchase orders Open and maintain detailed notes on customer accounts and company database Navigate clients websites for job specifications and status updates Troubleshoot missing POs and/or block, Lot #, addresses and color discrepancies To Be Successful At least 2 year experience in Customer Service Experience in construction or home improvement knowledge not required, but preferred Associates degree or some college Knowledge of customer service ethic, principle and procedures Excellent communication and interpersonal skills Exceptional Excel and all MS Office database skills Problem solving and critical thinking skills Ability to prioritize, multi-task and manage time efficiently Position requires a drug test and motor vehicle report to be completed, contingent upon employment. For Your Safety Sedentary work that involves long periods of sitting/standing, starring at a computer and answering phones Repetitive motions that may include the wrist, hands and/or fingers Light work that may involve moving objects up to 20 pounds Drive a car and lift light to moderate weight IBP is an equal opportunity employer.

Keywords: Installed Building Products, Cherry Hill , Customer Service Coordinator, Hospitality & Tourism , Cherry Hill, New Jersey

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