CherryHillRecruiter Since 2001
the smart solution for Cherry Hill jobs

Service & Engagement Team Leader

Company: Target
Location: Cherry Hill
Posted on: March 25, 2020

Job Description:

ALL ABOUT TARGETAs part of our collaborative and guest-obsessed team, you help us create an experience that makes guestssayI love Target!When you work at Target, youre helping every family discover the joy in everyday life.Youre working alongside adedicated team that brings their passion and pride to all that they do. ALL ABOUT SERVICE & ENGAGEMENTAdvocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the: Knowledge of guest service fundamentals and experience building a guest first team cultureSkills in guest engagement; problem solving and resolution Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesSkills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goalsExperience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talentAs a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait time,friendly guest interaction and service recoveryUnderstand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagementLead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiencesEngage in consistent, meaningfuldevelopment conversations throughout the critical touch points withinthe Guest Advocate and Front of Store Attendantcareer pathPersonalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric cultureLead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviorsUnderstand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areasQuickly respondtoany negative guest shopping experience by de-escalatingthe situation and ensuring yourteamunderstandsand feels supported to make things right for the guestFollow-up and audit theschedulingallocation and guidelines to support peak traffic times, key holiday events andweekendsAssess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and salesBe a champion of physical and digital offerings toensure your team caninform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and eventsEvaluate and recommend candidates for open positions and develop a guest-centric teamClose knowledge and skill gaps through training and experiencesWork a schedule that aligns to guest and business needs(this includes early morning, evening, overnight shifts andweekends)Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teamsExpect and enable team members to deliver orders efficiently and accurately to digital guestsDemonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentIf applicable, as a key carrier, follow all safe and secure training and processesAddress store needs (emergency, regulatory visits, etc.)All other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you. Thats why we love working at TargetYou enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we doYou arent looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:High school diploma or equivalentMust be at least 18 years of age or olderPrevious retail experience preferred, but not requiredLead and hold others accountableLearn and adapt to current technology needsWork independently and as part of a teamManage workload and prioritize tasks independently and with a teamWelcoming and helpful attitudeEffective communication skills We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations and cash transactionsScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 poundsFlexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessaryAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.by Jobble

Keywords: Target, Cherry Hill , Service & Engagement Team Leader, Hospitality & Tourism , Cherry Hill, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


42A Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you will (more...)
Company: Army National Guard
Location: Reading
Posted on: 04/7/2020

Housekeeping Aide - Philadelphia Marriott Downtown - (20002174)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Trenton
Posted on: 04/7/2020

Executive Housekeeper/Chef
Description: Our client is seeking an Executive Housekeeper/Chef for 5 story private residence in the Philadelphia
Company: Placers, Inc.
Location: Wilmington
Posted on: 04/7/2020


Housekeeper - Philadelphia Airport Marriott - (20028340)
Description: Here's To Your Journey with Marriott Hotels Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more (more...)
Company: Marriott International, Inc.
Location: Wilmington
Posted on: 04/7/2020

Head Chef
Description: Chef responsibilities include: Setting up the kitchen with cooking utensils and equipment, like knives, pans and food scales, etc... Studying each recipe and gathering all necessary ingredients Cooking (more...)
Company: Blackjax American Pub and Grill
Location: Reading
Posted on: 04/7/2020

Bistro Team Member ( Starbucks Server ) - Courtyard Philadelphia Downtown (17001WHS)
Description: Heres To Your Journey with Courtyard Courtyard is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to (more...)
Company: Marriott
Location: Cherry Hill
Posted on: 04/7/2020

Housekeeper - Courtyard Allentown Bethlehem/Lehigh Valley Airport - (20028690)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Bethlehem
Posted on: 04/7/2020

Housekeeping Aide - Philadelphia Marriott Downtown - (20002174)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Wilmington
Posted on: 04/7/2020

Retail Merchandiser
Description: Do you want to work, but wish you had some flexibility in when you did your work Do you love working in retail, but dream that you werent the one behind the register Do you want to be able to work in (more...)
Company: Driveline Retail Merchandising
Location: Trenton
Posted on: 04/7/2020

Retail Representative
Description: Responsible for quality performance of retail tasks and objectives to achieve superior results for CROSSMARKS clients and customers. Complete all tasks assigned in a timely manner Ability to read and (more...)
Company: Crossmark
Location: East Orange
Posted on: 04/7/2020

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Cherry Hill RSS job feeds