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Business Analyst (Health & Welfare Benefits Administration) - Cherry Hill

Company: Conduent
Location: Cherry Hill
Posted on: February 15, 2019

Job Description:

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Title: Business Analyst

Location: Prefer Cherry Hill or Secaucus NJ; may consider other U.S. Conduent locations.

Position Overview:

Business analyst is a key member of the Health & Welfare implementation team and is responsible for documenting client requirements and processes. Evaluating implementation artifacts and analysis.

Job Responsibilities:

  • Ability to lead resources and projects tasks in a given workstream such as communications or new client system configuration.
  • Develop effective day-to-day working relationships with the client to ensure seamless delivery on specific tasks related to Web/Portal Business Requirements Documents (BRDs).
  • Lead client meetings and present all Business Requirements Documents (BRDs) to the client and work through requirements and review process. Client presentation includes: kickoff, summarizing goals, note taking, ability to influence the conversation and outcome, and present best practices

    - Overall BRD ownership of the following:

  • - Utilizing standard Business Requirements Documents, update with client specific requirements using various reference documents such as the plan provisions document, Event Matrix, client SPDs and Terminology Document.
  • - Maintaining client specific terminology to be agreed upon with the client at the earliest phase of kickoff.
  • - Drafting, reviewing with client and receiving client sign off.
  • - Reviewing signed off documents with programmers and testers.
  • - Continuing updates to BRDs as changes are required due to client changes or programming issues.
  • Support User Acceptance Testing and Client Acceptance Testing (CAT) meetings/events. Provide demonstrations of products, review BRDs with team as needed, capture defects in defect management tools, work with client to resolve source of defects.
  • Review project schedules created by project managers and provide input to the project manager regarding deliverables and implementation timelines associated with all communications tasks. Help to establish a client BRD review schedule, prioritizing document reviews and signoff as appropriate to meet programming dates. Once baselined, provide weekly updates on completion of relevant tasks.
  • Provide feedback to product team regarding feasibility of implementation for new product releases or feedback from client regarding existing functionality.
  • Demonstrate the ability to read and make suggestions to test plans to test plan owners. Ensure test plans cover all negative and positive conditions for each deliverable and process as appropriate.
  • Strong leadership skills with the ability to effectively obtain and communicate status to immediate project team and upper management.
  • Handle multiple demands and competing priorities with minimal direct supervision.
  • Work with other internal groups to prepare testing strategies to support testing events, employee communications, employee tools (such as the enrollment web), and client reporting. Execute testing and determine root cause of defects. Monitor/manage client and internal escalations.

    Preferred Qualification:

  • Bachelor's Degree. Minimum of 5 years of related Health & Welfare benefits administration experience.
  • Ability to compose SQL queries. Preferably in Sybase SQL.
  • Strong working knowledge of MS Word, MS Excel and MS Access
  • Effective oral, written and presentation skills
  • Ability to forge strong working relationships with internal and external stakeholders. Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
  • Demonstrated ability to troubleshoot and resolve issues independently and to problem-solve issues.
  • Ability to learn and utilize proprietary software products.

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

    Keywords: Conduent, Cherry Hill , Business Analyst (Health & Welfare Benefits Administration) - Cherry Hill, Healthcare , Cherry Hill, New Jersey

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