Alternative Response Unit II Case Manager
Company: PMHCC Inc.
Location: Philadelphia
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Position Summary: The Department
of Behavioral Health and Intellectual disAbility Services (DBHIDS)
and the Philadelphia Fire Department (PFD) Emergency Medical
Services Division have established an Alternative Response Unit
(ARU) to work in the epicenter of the Opioid epidemic. The ARU will
consist of a Coordinator, Paramedic Lieutenant, and a Case Manager,
working primarily within the PFD response system. The team will
respond to persons who are treated for opioid overdoses who may
refuse treatment, family members or any individual who are
interested in treatment and require assistance with linkage. The
ARU Case Manager will have the knowledge, resources and information
of available treatment modalities and connections to social
services. This position will support individuals on their road to
recovery. The ARU Case Manger will be supervised by the ARU
Coordinator and work in conjunction with the team to engage,
assess, link and conduct follow-up. Should the individual refuse
transfer to an emergency department, the ARU Case Manager and team
will engage with the individual and provide information related to
accessing drug treatment, harm reduction services (i.e., syringe
exchange), overdose education and naloxone distribution. If the
individual is amenable to services, the social worker will collect
contact information to ensure linkage. When not responding to a
call, the ARU staff will be following up with people who were
previously resuscitated and refused transport. The case manager, in
conjunction with the PFD will be responsible for engaging with
community organizations and members. The case manager will also
provide overdose education and training to individuals and
families. Duties and Responsibilities: Provide outreach and
engagement to the individuals in the epicenter of the opioid
epidemic. Works on-site collaboratively with the PFD-EMS services
when dispatched for a possible overdose. Attends periodic staff
meetings and serves as a representative on Opioid-related work
groups; confers with coordinator on difficult problems; prepares
reports and correspondence; keeps records of all assigned cases,
completes documentation for follow up and data collection. Skills
Required: Knowledge of : Behavioral health and addictions services
(inpatient detoxification, medicated assisted treatment (MAT)
ambulatory detoxification, etc.) American Society of Addiction
Medicine (ASAM) criteria basic medical terminology Ability to:
Ability to work a flexible schedule (likely non-traditional
morning/evening hours and potential weekends) Maintain
confidentiality of records and information Ability to navigate
treatment with various insurance companies, as well as those who
are uninsured Work collaboratively with members of other city
agencies, specifically the Fire Department Develop specific goals
and plans to prioritize, organize, and accomplish work Establish
and maintain effective working relationships with public and
private social service officials, representatives of community
organizations, associates, and the public Evaluate program quality
and effectiveness, recommending modifications when appropriate
Assess and recommend possible interventions for individuals and
families affected by substance use Advocates for individuals and
families affected by substance use disorder Maintains individual’s
files and case notes in compliance with professional standards
Maintain current information on available resources (i.e.,
educational material, treatment options, treatment availability)
Collaborate with hospital (ER) social worker to ensure continuity
of care (warm hand-off) Provide coordination, linkage, monitoring,
and advocacy for individuals and families Provide outreach,
engagement and assessment with individuals identified in need of
services Education and Experience : A high school diploma required
with seven years of experience or a bachelor’s degree in a
recognized Behavioral Health field, and a minimum of five years of
case management field experience with an emphasis on drug and
alcohol. Bilingual Preferred Physical Demands: Mobility and ability
to do “aggressive outreach” in the community in order to engage
with individuals and families. This position primarily consists of
field work and the ability to move rapidly and at times, maneuver
between obstacles. The work is performed in all weather conditions.
Equal Opportunity Employment: PMHCC, Inc. is committed to equal
opportunity. It is our policy to support equal employment for all
employees and applicants without regard to race, religion, color,
sex, sexual preferences, age, national origin, disability,
behavioral health status, military status or any other
characteristic protected by law. Americans with Disabilities Act :
Employees as well as applicants who are currently, or become
disabled, must be able to perform the functions of the job with
either reasonable accommodation or unaided. PMHCC, Inc. will
examine reasonable accommodations on a case by case basis in
accordance with the law.
Keywords: PMHCC Inc., Cherry Hill , Alternative Response Unit II Case Manager, Healthcare , Philadelphia, New Jersey
