Clinical Services Associate
Company: Penn Medicine
Location: Cherry Hill
Posted on: May 24, 2023
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Job Description:
Description
Penn Medicine is dedicated to our tripartite mission of providing
the highest level of care to patients, conducting innovative
research, and educating future leaders in the field of medicine.
Working for this leading academic medical center means
collaboration with top clinical, technical and business
professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone
will heal a heart, deliver hopeful news, and give comfort and
reassurance. Our employees shape our future each day. Are you
living your life's work?
Summary:
The Clinical Services Associates (CSA) assists the practice manager
and physicians in maintaining a patient/customer focus, supports
the delivery of high quality care, shares a passion for patient and
customer centered care, and assists in meeting or exceeding patient
satisfaction and financial/operational targets. The CSA supports
the practice by performing clinical and administrative duties as a
Medical Assistant and as a Patient Services Associate. The practice
will determine, based on operational need, how much time will be
spent in each capacity (MA and PSA).
Are you looking for an organization that actively supports your
career growth? If so, a Clinical Services Associate opportunity at
Penn Medicine can help get you there! Clinical Services Associates
have an opportunity to join our organization and make a difference
in the lives of our patients. Clinical Services Associates with
Penn Medicine are in a unique position to gain valuable knowledge
which can be leveraged to move not only into more advanced clinical
roles but also operational roles. Through our generous tuition
benefit as well as our commitment to promoting from within Penn
Medicine sees more than 30% of our employees secure advancement
opportunities into roles such as a Clinical Services Coordinator,
Nurses, and Practice Managers just to name a few!
Penn Medicine employees enjoy a comprehensive benefit package to
include generous paid time off and paid holidays. And health
insurance premiums which have remained flat for 5 years!
Want to hear more? Submit your application today for this Clinical
Services Associate opportunity and learn more about what a career
path at Penn Medicine could look like for you!
Department: Penn Cardiology Cherry Hill NJ
Location: Penn Medicine Cherry Hill - 1865 Route 70 E
Entity: Clinical Care Associates
Responsibilities:
Patient Care Accountabilities:
Promptly rooms patients, using EMR to alert provider that patient
is ready: reviews past medical, surgical, family, smoking history,
allergies, medications; notes corrections in EMR, notes medication
refills needed for the physician to review, initiates
self-management goal setting where appropriate, obtains patient's
vital signs and documents in EMR, prepares chart for patient visit,
understands insurance restrictions for lab work, referral needs,
precertification requirements, etc.
Observes patient condition and communicates any abnormal data or
changes to provider.
Assists patients as needed with walking, transfers, dressing,
undressing, preparing for the exam, remains in exam room when
necessary/requested.
Specimen management: obtain specimens for testing if applicable
(including performing phlebotomy and anterior nares nasal swab
collections), performs laboratory and screening tests, records
results in EMR and reconciles with logs where appropriate,
documents and reports findings to providers, performs all quality
controls as per Point of Care Testing guidelines, prepares
specimens for transport as necessary.
Performs EKGs and other outpatient screening tests as per MD order
and after properly preparing the patient; accurately documents
results in EMR.
Assists with minor surgical procedures by handing instruments,
maintaining sterile field, positioning of patient and other duties
within scope of responsibility. Functions as a witness for
procedural consents if required.
Responds appropriately to emergency/code situations.
CCA CSAs, if applicable as per regulatory guidelines: administers
prescribed medications, gives injections and vaccines; reads PPD
results, under the direction of the provider/orders and documents
in EMR.
Demonstrates competence in the observation, treatment, and care of
the specific patients served in that practice, whose ages may range
from neonate to geriatric.
Clerical / Other Accountabilities:
Responsive and proactive telephonic patient care - including care
coordination with specialists, ancillary services, hospitals, labs,
home care agencies, and all other involved health services.
Obtain and scan documents as appropriate and required for visit:
test results, faxes, reports, notes, referrals, etc.
Completes medical forms and other clinical requests for information
as appropriate and required. Prepares and sends patient
correspondence as required. Assists nursing staff with the
maintenance of patient education materials, as needed.
CCA CSAs: Promptly performs call-backs as directed by provider,
giving patients information within their scope of practice.
Provides patients with follow up care instructions.
Environmental / Safety Accountabilities:
Adheres to universal body fluids precautions and infection control
policies. Disposes of infectious waste properly. Promotes infection
control by using appropriate hand washing techniques.
Ensures that the patient care areas are kept neat, orderly, well
stocked and properly prepared.
Cleans, disinfects, and sterilizes instruments and equipment
according to protocols and checks that the instruments and
equipment are in proper working order. Notifies Supervisor of
malfunctions. Sets up equipment and instruments as per practice
protocol.
Cleans and restocks equipment as needed. Authorized to access
secured area to obtain items such as intravenous solutions and
medication preparation supplies for the purpose of stocking and
maintaining pars in the medication carts. Retrieves supplies and
medications/blood products from tube system. Secures stock items in
appropriate location. Delivers patient specific medications/blood
products to the assigned nurse or provider.
Maintain temperature log for refrigerator or room temperature as
needed.
Maintains a safe environment and protects the patient from injury
by observing the patient who may be at risk for falls, confusion,
disorientation, or wandering behaviors.
CCA CSAs if applicable as per regulatory guidelines: Maintains
medication storage closet inventory and security; checks expiration
dates; removes outdated items. Performs daily code/crash cart
checks as assigned.
Patient Service:
Strives to understand and anticipate patient needs, manages service
recovery efforts when needed, enlisting management assistance as
appropriate, identifies opportunities to improve the patient
experience.
As per practice/department protocols and/or measurements: answer
phones in a timely manner, manage/handle patient requests and route
appropriately, retrieve voicemails in a timely manner, take
accurate and thorough messages and route appropriately through
EMR.
Schedule patient appointments (on phone or in person) by
determining reason for visit, following established schedules and
protocols, using appropriate billing area/appointment location,
communicating changes and confirming appointments, and, as needed,
offering alternative and canceling/rescheduling appointments.
Responsible for arriving/departing activities of patient at
practice and performs point of service activities: collects copays
and records accurately, obtains necessary signatures/forms, obtains
insurance cards and referrals/authorizations, updates appointment
status in EMR, and finalizes all check-out procedures.
Communicates with patients regarding patient flow and wait times -
keeps manager aware of potential issues as they arise.
Issues referrals and obtains pre-authorizations for patients as
required and as per protocol.
Financial:
Maintains up to date knowledge of insurance requirements pertinent
to patient service and billing procedures: including basic
knowledge of all managed care plans and which insurers require a
copayment or referral.
Validates patient demographic/insurance information and/or
registers new patients into EMR using established protocols
Records receipts accurately to ensure end of day reconciliation;
participates in cash reconciliation delineations.
Resolves work queues and/or issues from front-end reports;
proactively prioritizes recovery of missing charges.
Orders supplies for the office and generates front-end process
reports as requested.
Other / Regulatory:
Ensures compliance with all applicable federal, state, and local
regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME,
SCGME, etc)
Flexible and readily adopts new processes and engages in practice
operation changes.
Credentials:
Basic Cardiac Life Support (Required)
CMA or RMA (Required)
MA Certification (required within 90 days of hire)
Education or Equivalent Experience:
Associate of Arts or Science
Associate's Degree preferred.
H.S. Diploma/GED (Required)
H.S. Diploma/GED required and 2+ years Medical office experience,
or 4 years of customer service experience. Advanced degree
(Associate's, Bachelor's, Master's) may be considered in lieu of
experience
Other (Required)
Completion of an accredited Medical Assistant program (or higher
level equivalent) or 7+ years experience working as an MA may be
considered in lieu of MA program completion.
We believe that the best care for our patients starts with the best
care for our employees. Our employee benefits programs help our
employees get healthy and stay healthy. We offer a comprehensive
compensation and benefits program that includes one of the finest
prepaid tuition assistance programs in the region. Penn Medicine
employees are actively engaged and committed to our mission.
Together we will continue to make medical advances that help people
live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer.
Candidates are considered for employment without regard to race,
ethnicity, color, sex, sexual orientation, gender identity,
religion, national origin, ancestry, age, disability, marital
status, familial status, genetic information, domestic or sexual
violence victim status, citizenship status, military status, status
as a protected veteran or any other status protected by applicable
law.
REQNUMBER: UPHS-INFOR-124585
Keywords: Penn Medicine, Cherry Hill , Clinical Services Associate, Healthcare , Cherry Hill, New Jersey
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