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Residences Assistant Manager The Ritz-Carlton, Philadelphia (1900181F)

Company: Marriott International, Inc.
Location: Cherry Hill
Posted on: May 12, 2019

Job Description:

Heres To Your Journey with The Ritz-Carlton At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton, Philadelphia located at Ten Avenue of the Arts, Philadelphia, PA 19102 is currently hiring a Residences Assistant Manager. Responsibilities include: Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brands target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations Working with Rooms management team to develop an operational strategy that is aligned with the brands business strategy and leads its execution. Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluating if Operations Team is meeting service needs and provides feedback to operations team. Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Working with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviewing reports and financial statements to determine Rooms operations performance against budget. Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams Ensuring employees are treated fairly and equitably. Celebrating successes and publicly recognizes the contributions of team members. Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders Attending owners meetings and provides meaning or context to the rooms operational and financial results. Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Working with direct reports to determine areas of concern and establish ways to improve the departments financial performance. Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. Focusing on maintaining profit margins without compromising guest or employee satisfaction. Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Championing the brands service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. Ensuring core elements of the service strategy are in place to produce the desired results. Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. To apply now, go to: Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. @lifeatmarriott on Snapchat So, we ask, where will your journey take you? The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Cherry Hill , Residences Assistant Manager The Ritz-Carlton, Philadelphia (1900181F), Executive , Cherry Hill, New Jersey

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