CherryHillRecruiter
the smart solution for Cherry Hill jobs

Assistant Manager of Front Office - Philadelphia Marriott (180033UB)

Company: Marriott International
Location: Cherry Hill
Posted on: November 11, 2018

Job Description:

Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. The Philadelphia Marriott Downtown located at 1201 Market Street Suite 2820, Philadelphia, PA 19107 is currently hiring a Assistant Manager of Front Office - Philadelphia Marriott Downtown. Responsibilities include: Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. To apply now, go to: https://jobs.marriott.com/marriott/jobs/180033UB?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Cherry Hill , Assistant Manager of Front Office - Philadelphia Marriott (180033UB), Executive , Cherry Hill, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Deputy Program Manager with Security Clearance
Description: Experts Engaged in Delivering Their Best - This is the cornerstone of our service-oriented culture and why we seek the best talent to be part of our team Since 1995, GCS, Inc. has been an award-winning (more...)
Company: Preferred Systems Solutions, Inc. (PSS)
Location: Greenbelt
Posted on: 11/19/2018

Manager/Senior Manager, Business Tax Services
Description: Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real (more...)
Company: KPMG
Location: New York
Posted on: 11/19/2018

Sr. Asset Management Specialist with Security Clearance
Description: Job Description This position is responsible for all applicable Contractor Outcomes of the Government Property Management System, including the tagging of property, maintenance of records and issuance (more...)
Company: BAE Systems
Location: Totowa
Posted on: 11/19/2018


Physician / Hospitalist / Maryland / Permanent / Director of Baltimore
Description: We are looking for a proven leader for a hospitalist
Company: Hayman Daugherty Associates, Inc
Location: Baltimore
Posted on: 11/19/2018

Maintenance Manager
Description: Maintenance Manager Unitex is currently seeking a HANDS ON Mechanic Manager industrial machinery for our team in our Linden, NJ plant. Responsibilities include: Maintains a preventative maintenance (more...)
Company: Unitex
Location: New York
Posted on: 11/19/2018

Vice President, People Partner Business Lines
Description: Job Description The VP, People Partners, this role is a strategic partner to the senior Business Leaders and their leadership teams, driving the development of a strategy that is aligned with the organizational (more...)
Company: WeWork
Location: New York
Posted on: 11/19/2018

Vulnerability Management Specialist with Security Clearance
Description: Vulnerability Management Specialist Beltsville, MD Clearance: NACI The Patch and Vulnerability Management Specialist has responsibility for supporting a program that ensures that all devices connected (more...)
Company: Ryan Consulting Group, Inc
Location: Beltsville
Posted on: 11/19/2018

Sr Project Manager (Transmission Electric Utility)
Description: DescriptionAt Exelon, we've got a place for you Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. (more...)
Company: Exelon Corporation
Location: Baltimore
Posted on: 11/19/2018

VP of Market Access & Reimbursement
Description: The Vice President, Market Access and Reimbursement is responsible for developing a public and private payer environment that supports optimal access and reimbursement for the Company 's products. The (more...)
Company: Biotech, Columbia, MD
Location: Columbia
Posted on: 11/19/2018

Project Management Lead with Security Clearance
Description: Job Description: Leidos is looking to improve and advance our organization. Our program is focused on the delivery of data center services to our CMS customers and is structured around both current and (more...)
Company: Leidos
Location: Baltimore
Posted on: 11/19/2018

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Cherry Hill RSS job feeds