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Project Manager, Benefit Administration Systems Implementation

Company: Conduent
Location: Cherry Hill
Posted on: September 4, 2018

Job Description:

DescriptionConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S.healthcare industry.We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents.Learn more at .

Job Summary: Seeking experienced client-facing Project Manager for Benefit Administration Systems implementation projects.Selected candidates will be responsible for enforcing standards, applying project management methodologies, preparing project progress/health reports, and tracking of project activities.This position applies the project's selected project management methodology and Software Development Life Cycle (SDLC) for their assigned projects from initiation through implementation.This position is responsible for reporting the status of their assigned projects to both internal and external stakeholders, and requires excellent communication skills for both client communications and internal stakeholders. This position is located in 101 Woodcrest Road, Cherry Hill, NJ and reports directly to the Director, Project Management, TBO Apps.Key Responsibilities:

  • Key client facing role with overall accountability for the end-to-end implementation.Responsible for overall client relationship during entire implementation lifecycle.Lead point of contact for client's previous record keeping organization (if applicable).
  • As needed, participate in the sales and due diligence activities.
  • Overall accountability and responsibility for the planning and delivery of all components of the Implementation Program (including process, data, and system development) and transfer of responsibility to the VPSD and the ongoing Delivery organizations.
  • Responsible for scope management versus agreed Statement of Work and Service Delivery Model.Where new scope items are identified is responsible for ensuring the Change Control process is followed and reviews and approves all Change Controls and associated plans and costs before presenting to the Change Control Board.
  • Responsible for financial management including direct management of costs and financial reporting.
  • Accountable for timely Cap Ex submission at project initiation and tracking through completion.
  • Responsible for delivering and monitoring delivery of Implementation program to the agreed upon project plans.Work closely with Implementation Leads to leverage impact analysis and progress report.
  • Leads both the internal and external governance process for all transition deliverables.Facilitates Client
  • Steering Committee meetings during Implementation period along with the Account Executive.
  • Responsible for ensuring that resource plans exist (Conduent Resources) and staffed per the work plan with input from the Implementation Leads.Escalate significant gaps in a timely basis to the appropriate delivery services leader.
  • Proactively identifying and managing cross-functional Issues and Risks to ensure they are being resolved, escalated and managed to avoid a negative impact.Ensures the early escalation of stalled or disputed issues following the issue management process.Primary escalation point for Implementation Leads.
  • Ensures that the service-line Implementation Leads are assertively managing the cross-functional, cross organizational, and integration issues.
  • Ensure the TBO project management methodology (e.g.GPS/GPM/SPARK-ITs) is followed during each phase
  • KPI's:Deliver on time, on budget, on specification, and at a high level of quality and customer satisfaction.Experience and Requirements:
  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • PMP and/or Six Sigma certification.
  • Minimum of five (5+) plus years of Project Management experience, preferably in mid-large scale IT/Benefits project implementations
  • Demonstrated leadership/influencing leadership and cross functional teams and maintaining accountability for major business initiatives
  • Self-starter that learns and adapts quickly to frequent changing priorities
  • Strategic and analytical thinker who can analyze data to make appropriate decisions/recommendations
  • Must possess strong communications skills (interpersonal, presentation, verbal and written)
  • Must possess an exceptional aptitude for negotiation and have influence with people at all levels of the organization.
  • Ability to provide competent and proactive leadership.
  • Must be able to work well under pressure and be comfortable with change and complexity in dynamic
  • environments.
  • Must be eligible to work in the United States for any employer
  • Must consent to, and successfully clear all required pre-employment screeningsConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

    Keywords: Conduent, Cherry Hill , Project Manager, Benefit Administration Systems Implementation, Executive , Cherry Hill, New Jersey

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