EVS Area Operations Manager
Company: Trinity Health
Location: Philadelphia
Posted on: April 22, 2024
Job Description:
Employment Type:Full timeShift:Day ShiftDescription:Responsible
for supporting the General Manager in oversight of the day-to-day
operations of the Regional Health Ministry's (RHM) Environmental
Services, Laundry, and Patient Transport Department.
Works collaboratively with all levels of leadership teams at RHMs
and within the region. Assists in development and implementation of
effective cost reduction plans and processes that support Trinity
Health and RHM EVS goals, objectives, strategies, policies, and
procedures. Ensures productivity improvement objectives are met,
while cultivating service/product quality and customer
satisfaction. Ensures the General Manager and RHM stakeholders are
kept abreast of issues or problems impacting program efficiencies
and effectiveness. Develops and trains talent to ensure program
quality, sustainability, long-term growth, and development. Leads
by exemplifying the mission, vision and values of Trinity Health
and the Regional Health Ministry.Knows, understands, incorporates,
and demonstrates the Trinity Health Mission, Vision, and Values in
behaviors, practices, supports and endorses senior leadership
decisions, goals, objectives, and strategies.Assists the General
Manager in day-to-day management of the RHM's EVS department and
ensures program service support objectives are met. Leads teams to
provide a work environment that fosters positive energy,
creativity, and teamwork among colleagues across all functional
areas. Provides operational and technical support to the General
Manager in support of RHM stakeholders and EVS managers and
colleagues in support of the overall management of EVS programs.
Coordinates within the RHM:
- Implementation of core program systems (Cleaning Practices and
protocols, auditing tools, competencies, etc.)
- Staff schedules and daily work assignments.
- Special project cleaning schedules as designed and required to
properly maintain standards of cleanliness, per local, regulatory
and THS standards.Keeps the General Manager informed of issues
affecting program costs, service capabilities, effectiveness and
efficiencies, as well as issues noted during Performance
Improvement audits as assigned.Meets with direct reports and staff,
as required, to review overall operations goals/objectives, to
address shortfalls and open issues and to encourage open dialogue
for suggested process improvements.Develops and administers Program
Quality Evaluations and reviews Customer Satisfaction Survey scores
for discrepancies and overall customer satisfaction for Hospitality
Services. Prepares Performance Improvement Plans (PIP) where
necessary to resolve customer satisfaction issues and address
program quality deficiencies.Interviews, hires, trains, appraises,
counsels, and supervises staff as directed; handles disciplinary
actions. Reviews and approves expense reports and holds direct
reports accountable to Trinity Health and THS policies and
procedures. Reviews hiring justifications to ensure financial cost
saving merit. Ensures timely completion of annual performance
appraisals as assigned by the General Manager; addresses colleague
problems and issues related to their work or environment. Fosters
the development of diverse teams at all levels as appropriate and
outlines annual skills development, career growth opportunities,
and improvement objectives with direct reports. Establishes and
monitors progress on objectives and takes the necessary actions to
resolve and prevent recurring issues. Provides the necessary
leadership and oversight in cases where disciplinary action or
termination is warranted. Manages multiple projects and tasks in a
fast paced environment and possesses the ability to adapt to
change. Demonstrates the ability to develop a project plan for
major projects with milestones to determine schedule of
deliverables to advance project outcomes. Participates in various
RHM committees (Safety; Green; Disaster Preparedness; Infection
Control; HR advisory, etc.) as required or selected and remains an
engaged interdisciplinary team player in RHM operations.Ensures all
aspects of departmental operations function in a compliant, optimal
and efficient manner that ensures patient and customer
satisfaction.Ensures that there are ongoing effective quality
improvement programs within the department, inclusive of the
cleaning, safety and infection control in the appropriate areas of
the hospital.Ensures safe conditions and procedures are followed at
all times to minimize/eliminate workman s compensation claims and
create a safe working environment for all Environmental Services
colleagues.Maintains accurate and appropriate records as
required.Demonstrates a cost-conscious attitude to time usage and
consistently makes the best use of time.May handle additional
duties and responsibilities as needed or assigned.Maintains a
working knowledge of applicable Federal, State and local
laws/regulations; the Trinity Health Integrity and Compliance
Program and Code of Conduct; as well as other policies and
procedures in order to ensure adherence in a manner that reflects
honest, ethical and professional behavior.Our Commitment to
Diversity and Inclusion Trinity Health is one of the largest
not-for-profit, Catholic healthcare systems in the nation. Built on
the foundation of our Mission and Core Values, we integrate
diversity, equity, and inclusion in all that we do. Our colleagues
have different lived experiences, customs, abilities, and talents.
Together, we become our best selves. A diverse and inclusive
workforce provides the most accessible and equitable care for those
we serve. Trinity Health is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, status as a protected
veteran, or any other status protected by law. Associated topics:
business coach, editor in chief, executive producer, fire chief,
general manager, lieutenant, manager in training, project manager,
sergeant, team lead
Keywords: Trinity Health, Cherry Hill , EVS Area Operations Manager, Executive , Philadelphia, New Jersey
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