Manager, Program Operations and Analytics, CAR-T Patient Support Solutions-Horsham, PA
Company: Disability Solutions
Location: Horsham
Posted on: April 20, 2024
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Job Description:
Manager, Program Operations and Analytics, CAR-T Patient Support
Solutions About Us J&J Innovative Medicine, is recruiting for a
Manager of Program Operations and Analytics, CAR-T Patient Support
Solutions, located in Horsham, Pennsylvania. At J&J Innovative
Medicine, what matters most is helping people live full and
balanced lives. We focus on treating, curing, and preventing some
of the most devastating and complex diseases of our time. We pursue
the most promising science, wherever it might be found. J&J
Innovative Medicine delivers on the promise of new treatments and
ways to improve the lives of individuals with serious diseases.
Built upon a legacy of creative firsts, J&J Innovative Medicine
pursues advancing patient care with immunology and oncology
solutions. Please visit www.jnj.com for more information. We are
J&J Innovative Medicine. Our mission drives us. Our patients
inspire us. We collaborate with the world for the health of
everyone in it! Ciltacabtagene autoleucel (cilta-cel/JNJ-4528) is
J&J Innovative Medicine's novel, cell-therapy treatment whereby
a patient's immune cells are collected, shipped to the
manufacturer, and genetically modified to be reinfused as a drug
product into the patient. CAR-T requires a high degree of
coordination across supply chain/commercial organizations and the
hospital administering this treatment. Job Description At J&J
Innovative Medicine, we are raising the bar on customer experience
in the pharmaceutical industry. Our Patient Support Solutions team
supports eligible cancer patients and their caregivers through
their CAR-T journey. We are deeply committed to providing
patients/caregivers with an exceptional service experience, so they
are well-positioned for treatment and to receive care. The Manger,
Program Operations and Analytics, CAR-T Patient Support Solutions
will be responsible for supporting the MyCARVYKTI patient support
program. This role will specifically support reimbursement
operations & evolution, data and analytics reporting, synthesis of
customer insights, and training of the call center team on
reimbursement-related aspects of the program. Your will work
closely with the entire team including Patient Support
Reimbursement Team and Patient Support Specialist Team in our call
center. Your role will be to help us continue to optimize the
program as we anticipate significant growth while still needing to
provide best-in-class service for our patients and caregivers. This
role requires 3 days in-office (Horsham). A Day in the Life Every
patient's healthcare experience is unique - shaped by personal
experiences and beliefs, the presence or absence of support
networks, provider and payer dynamics, and socioeconomic factors.
For many patients, the decision to start or stop a treatment is
overwhelming. J&J Innovative Medicine recognizes this, and
wants to create an experience that is personalized, helpful, and
hopeful. The Manager, Program Operations and Analytics, CAR-T
Patient Support Solutions will be a versatile leader who will
support the overall reimbursement strategy and evolution, data and
analytics automation, business planning process, and training
program supporting our call center. Key Roles and Responsibilities
include:
Keywords: Disability Solutions, Cherry Hill , Manager, Program Operations and Analytics, CAR-T Patient Support Solutions-Horsham, PA, Executive , Horsham, New Jersey
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