Aftermarket Retail Store Manager
Company: Polaris Industries
Location: Cherry Hill
Posted on: January 23, 2023
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Job Description:
4 Wheel Parts is looking for an EXPERIENCED Service Manager to
join our team! The Service Manager will work in a high volume
service center, who can bring an immediate, positive impact to the
Cherry Hill, NJ 4 Wheel Parts store. You will be leading,
supervising and coaching the store technicians, dealing with
customers, preparing job estimates and performing service work. The
Service Manager will also be expected to perform automotive
technical work to assist the Automotive Shop Mechanics in our high
volume service center. Key Responsibilities Leads, supervises and
coaches the stores service technician team. Verify the shop
schedule is being used correctly. Assists technicians as needed.
Walks and evaluates the Service department. Reviews the work orders
on the jobs in the Service department. Reviews the daily job
schedules for the Service department and evaluate the jobs coming
in for the day. Verifies with the technicians and sales personnel
they have the parts needed to do the jobs they have in the Service
department. Reviews the daily job schedules for the technicians.
Verifies jobs are assigned based on technicians experience. Areas
to review in the Service department work orders (filled out,
quality assurance and damage inspection). Equipment condition
(jacks, lifts, tire changer & balancer, air compressor) Tool
condition (broken and/or missing) Lighting (condition) Floors clean
(presentable, safe) Shop Supplies (stock levels) Mechanics Uniforms
(condition) Safety requirements (glasses, back belts, fire
extinguishers, first aid & eye wash) Oil (storage containers) Jobs
in shop (parts being installed correctly) Drop Zone (Company Policy
being followed) Test driving (all jobs) Training (daily basis,
training needs) Orders via fax, Service Department supplies by
Friday; Communicates with Regional Service Manager sometime during
the day and talk about what is going on in your shop. Do not
hesitate to call immediately with any major problems or questions;
Supervisory Responsibilities This position directly supervises
Technicians and carries out supervisory responsibilities in
accordance with 4 Wheel Parts policies and applicable laws.
Responsibilities include interviewing, hiring, training, directing,
rewarding, disciplining employees, appraising employee performance,
resolving complaints, terminations. Minimum Requirements Ability to
read and interpret documents such as safety rules, operating and
maintenance instructions and procedure manuals; Ability to write
routine reports and correspondence; Ability to speak effectively to
both employees and Customers; Ability to calculate figures and
amounts such as discounts, commissions, percentages and interest;
Ability to apply common-sense understanding to carry out
instructions furnished in written, oral, or diagram form; Ability
to deal with problems involving several concrete variables in
standardized situations; Commitment to providing Customer service
that makes our Customers want to shop with us again; Ability and
willingness to move with purpose and a strong sense of urgency.
Ability to work weekends on a regular basis; Ability to preserve
confidentiality of information Accuracy and attention to detail
Ability to organize and prioritize a variety of tasks/projects.
Familiarity with industry/technical terms and processes. Ability to
work within set time frames and fixed deadlines; Methods,
materials, equipment and operation of general automotive and
mechanical repair shops; Motorized equipment repair, maintenance
and testing; The characteristics and maintenance needs of a wide
variety of automotive products & equipment; Safety practices and
principles; EPA and ADEQ regulations for spill containment and
disposal of petroleum products used in a shop environment;
Experience with Mounting and Balancing Wheels and Tires is desired;
Experience with performing alignments is desired; Experience with
installing suspension components such as Independent Front
Suspensions (IFS), Suspension Lift Kits and a Straight Axle
Suspension is desired; Experience with Gears is desired; General
trades techniques, materials and practices of trades that are
related to automotive and mechanical repair work; Proficiency with
Hunter alignment machine; Proven successful record of leading and
supervising a team of employees; Acceptable Training and
Experience; Three years of experience in the maintenance and repair
of automotive and mechanical equipment as an automotive mechanic,
heavy equipment mechanic or equipment repair specialist. Other
combinations of experience and education that meet the minimum
requirements may be substituted. ASE Certified a plus. NOTE:
APPLICANTS MUST HAVE THEIR OWN TOOLS In addition to a great
compensation and commission plan, we offer a wide range of
benefits, including: medical & dental insurance; vision plan;
401(k) Plan; paid holidays; paid vacation; paid sick time; employee
purchase program; and many other perks. To learn more about us,
visit: http://4wheelparts.com Transamerican Auto Parts is an equal
opportunity employer, and is proud of our diverse employee
population. Employment offers include a requirement for successful
completion of a background investigation, and pre-employment drug
screening. We use E-Verify to determine employment eligibility for
all new employees. E-Verify is a joint effort among employers, the
U.S. Social Security Administration (SSA) and U.S. Department of
Homeland Security (DHS).
Keywords: Polaris Industries, Cherry Hill , Aftermarket Retail Store Manager, Executive , Cherry Hill, New Jersey
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