Director of Quality Experience

Company: AristaCare Cherry Hill
Location: Cherry Hill
Posted on: June 21, 2022

Job Description:

AristaCare at Cherry Hill is looking to hire a Director of Quality Experience. This position -will be advocating and accommodating for the residents during their stay to ensure that their experience is of utmost quality. -Purpose of Your Job PositionThe Director of Quality Experience advises the Administrator on resident flow, the admissions process and marketing programs for health care services which assure: strong resident, referrer, and payer satisfaction; appropriate market penetration; positive public image; achievement of facility census goals.Delegation of AuthorityAs the Director of Quality Experience, -you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.Job FunctionsEvery effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.Duties and ResponsibilitiesAdministrative Functions

• Work to maximize facility census, design and implement an effective streamlined admissions process on a 24 hour, 7 days a week basis, and ensure a high level of resident satisfaction.
• Screen and promptly accept potential admissions to the facility for the following: level of care appropriateness, financial payment source, length of stay (short or long-term care), and mental illness or mental retardation criteria. Contact referral source promptly regarding acceptance/denial of the referral.
• Document all inquiries on appropriate forms. Follow-up on all inquiries that have not yet converted to admissions. Attend meetings with department heads and Administrator to assess appropriate follow-up.
• Attend and participate in the monthly Marketing Committee meeting.
• Maintain statistics for monthly Resident Flow Analysis.
• Assists with daily census report and a weekly census summary report.
• Conduct admissions counseling and tours with potential residents, families, and/or responsible parties. Advise residents and/or families of admission requirements as established by the facility and health maintenance organizations.
• Ensure proper completion, signing, and distribution of paperwork. Be able to expedite assessment and admissions process in an assertive manner. Complete and determine financial assessment of new admissions to facility.
• Provide advance notification to department heads regarding appropriate preparation and follow-ups for admissions (both new admissions and re-admits).
• Oversee assignment of attending physicians.
• Assemble admissions and sales packets for marketing to hospitals, community referrals agencies, residents and their families.
• Contact housekeeping to ensure that resident's room is clean and prepared appropriately before arrival.
• Meet with family and resident on day of admission to welcome them and introduce to nursing staff on unit. Follow up with a visit at the close of the day.
• Gather appropriate information regarding residents face sheets/demographic information to be kept in the clinical record.
• Oversee the Director of Quality Experience Assignments.
• Participate, as assigned, with two-week resident satisfaction survey, if applicable in facility.
• Responsible for the development and coordination of facility marketing plan.
• Ensure that the facility adheres to legal, safety, health, fire, and sanitation codes.
• Put resident service first: ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.Education
  • Must have a High school degree or equivalent. Post high school education a plus.Experience
    • Must have one year of admissions experience in a long-term care or hospital setting. - - - -Powered by JazzHR

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