Client Services Manager

Company: Labor First
Location: Cherry Hill
Posted on: May 12, 2022

Job Description:

Job Description Summary of Position: Provides Labor First service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team. Duties & Responsibilities: 1. Provide daily client point of contact -- Provide information on eligibility, billing, member and client services -- Single point of contact for client -- Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility -- Design, prepare and coordinate member communications on behalf of client -- Develop creative solutions to client issues -- Lead client events to ensure personalized touch point opportunities -- Provide pertinent reporting to clients -- Travel (less than 10%) 2. Supports the Client Services Team -- Assist team with questions specific to their assigned groups -- Oversees age-ins/disenrollments -- Disseminate information to team, proved cross team training for changes in new groups -- Perform other duties and special projects as assigned -- Assist Client Service Director with Implementations -- Handle escalated calls from members and clients -- Suggest improvements Licensing & Qualifications: -- Proficient in Word, Excel and other Microsoft applications -- Strong written and oral English communication -- Self-aware and professional -- High School diploma -- 4 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience -- 2-year experience with database system and file transfers Preferred Qualification -- Proficient in Salesforce -- Bachelor---s Degree from a 4-year college -- 4 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required -- Fully insured and self-funded Medicare health insurance experience Company Description Labor First, LLC is a different kind of health benefit provider. We are the only healthcare professional to exclusively service the post-retirement needs of the multiemployer and public sector marketplace. Our sole business focus affords us with the expertise and skillset necessary to deliver real and sustainable solutions to the most sensitive of union populations - retired participants. Recognized by Philadelphia Business Journal as one of the 2020 Best Places to Work in Philadelphia, we are looking for motivated individuals to join our team and excel in a rewarding career. Competitive salary Comprehensive benefits package 401k contribution Generous vacation time Opportunity to grow Fastest 50 Growing Companies in NJ Must be excluded from OIG/SAM

Keywords: Labor First, Cherry Hill , Client Services Manager, Executive , Cherry Hill, New Jersey