3rd Party Collectors In Office Call Center Hire Da
Company: MRS Associates
Location: Cherry Hill
Posted on: January 26, 2023
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Job Description:
If you love to talk, you think quick on your feet, and you smile
when you're on the phone we can't wait to meet you!We are looking
for motivated individuals to join our Call Center Team starting
February 13, 2023. Are you someone that has customer service or
debt collections experience in a call center, retail environment,
or another professional setting? MRS looks forward to you joining
the MRS team! MRS provides a Best-in-Class training program! If you
truly enjoy assisting customers to identify solutions, we WANT you
at MRS! While some organizations are struggling in the midst of the
global pandemic, MRS is continuing to thrive and needs reliable
individuals seasoned in establishing quick and efficient customer
solutions to service our Blue Chip clients. We offer competitive
compensation (average $30k + per year), Paid Time Off (PTO),
benefits following 30 days of employment (Medical, Dental, Vision),
401K, Pet Insurance and various lucrative incentives including
monthly bonuses with no cap threshold contingent on performance!
Are you money-driven? The sky is the limit! Don't start just
another job, Join MRS BPO, and start a CAREER!In the Collector
Role, you will:Contact members with delinquent loans and defaulted
share accounts using specific knowledge of MRS BPO guidelines and
policies, as well as the Fair Debt Collection Practices Act.Ability
to negotiate effectively with members in an effort to minimize
delinquency and negative balance status, while still maintaining
positive member relationships.Establish and maintain updated member
information on related delinquent loan and negative balance
accounts.Review and investigate payment history to resolve member
discrepancies.Maintain various reports such as: Over the limit,
on-line freeze, share balances below loan pledge, reject overdraft
and negative balance.Maintain delinquent card file and return
deposit items.Perform other related duties as assigned by the Vice
President of 3rd party Collections.Act as a liaison between
businesses and customers to find a resolution to outstanding
financial obligationsProduction based call center environment with
high energyInbound and Outbound call types with several customer
interactions per dayResponsibilities include developing payment
plans, locating customers via telephonic and other digital
technologies to begin the recovery process, and the ability to
negotiate payments to resolve the outstanding obligation.Ability to
display proper problem solving/negotiation tactics to assist
customers with resolving outstanding financial obligations.Ability
to maintain a professional demeanor throughout all interactions
(customer, co-workers and client interactions).Ability to
understand client needs and how your contributions impact
performance.Display proper active listening skills to understand
customer concerns.Ability to work two evenings and one rotating
Saturday a month shifts (Nights until 7, 8 or 9pm EST and
Saturday's until 1pm).QUALIFICATIONS:High School diploma or
GEDKnowledge of credit and lending policies and procedures a
plusOne to Three years of similar or related experienceExcellent
interpersonal, analytical, problem-solving, and communication
(telephone and written) skillsSelf-motivated / team orientated /
confident / customer service focusedMust have the ability to adapt
negotiation skills to different scenarios and be versed in
situational problem solvingAbility to multi-taskWork in office
settingIND1
Keywords: MRS Associates, Cherry Hill , 3rd Party Collectors In Office Call Center Hire Da, Administration, Clerical , Cherry Hill, New Jersey
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