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Associate Director, Order to Cash

Company: Corcentric
Location: Cherry Hill
Posted on: June 20, 2022

Job Description:

Associate Directors have a responsibility to lead a Corcentric practice area. The Associate Director will provide inspiring leadership on multiple dimensions - success as measured from the perspective of the customer, thought leadership and collaborative leadership for the practice area. The Associate Director is ultimately accountable for consistent delivery across engagements and practice area knowledge development and collaboration across departments in the customer lifecycle. The Associate Director will manage the day to day operations of their practice area including ensuring the right talent is on projects at the right time by accurately forecasting staffing needs to meet client engagement demands. The Associate Director collaborates with the Vice President of Professional Services to set the strategic direction for the practice area.Responsibilities:Project Management:

  • The Associate Director will have 10-20% of their capacity to support client projects either in an advisory role or program level sponsorship on a project.
  • Sales Support for Proposal Estimates & Assumptions, Prospect delivery approach and scoping, SOW creation and Sales Transition.
  • Accountable for practice area project margin, team utilization and a high level of customer satisfaction
  • Accountable for practice area project quality through the development and implementation of a project quality program
  • Manage the staffing process for practice projects and collaborate with other practice area leads to ensure overall utilization
  • Support the delivery teams to prevent and manage project escalations
  • Solution enablement that are the best for the customer not the easiest
  • Drive collaboration across the sales, delivery, customer care and customer success that results in smooth transitions and strong adoption of the solution.People Management:
    • Mentor and develop assigned practice staff
    • Conduct capacity planning against sales forecast to size the team
    • Lead the recruiting and hiring process for the practice area
    • Lead the Performance management process for the practice teamPractice Development:
      • Set annual plans for service offering and development of new offerings
      • Maintain a closed loop process from project closeout through methodology improvements
      • Update and maintenance of Delivery methodology and sales support collateralSuccess Matrix:
        • Revenue attainment
        • Utilization
        • Forecasting
        • Customer satisfaction
        • On time and On Budget (hours)
        • 30% Margin
        • Employee developmentQualifications:
          • Experience setting and achieving department objectives, managing budget and direct reports
          • Ability to lead and mentor staff through continuous improvement and career growth
          • Demonstrated ability to interact with C suite for escalations and steering committee
          • Ability to develop strategy, develop plans to achieve and execute to the plan
          • Ability to work in fast-paced, self-directed entrepreneurial environment
          • 7+ years' experience providing order to cash, managed AR or EIPP at a project management level in a SaaS or consulting organization
          • 10+ years' experience providing consulting directly to clients
          • Demonstrated ability to manage multiple projects and clients simultaneously
          • Superb project and client management experience
          • Demonstrated knowledge of US business practices and terminology
          • Exceptional verbal and written communication skills
          • Excellent time management skills
          • Decision-making, problem resolution and creative thinking skills
          • Initiative, drive, willingness to learn, ability to innovate
          • Strong Microsoft Excel skills
          • Bachelor's degree required
          • Travel to Corcentric offices and Customers required

Keywords: Corcentric, Cherry Hill , Associate Director, Order to Cash, Accounting, Auditing , Cherry Hill, New Jersey

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