Technical Support Associate (High Potential, Entry Level)
Company: JAMF Software LLC
Location: New York
Posted on: May 8, 2024
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Job Description:
At Jamf, people are at the core of everything we do. We do
what's right for our customers, our employees, our communities and
our world. We take pride in simplifying technology for tens of
thousands of customers around the globe and helping organizations
succeed with Apple.
Jamf offers remote and hybrid positions. Depending upon the role,
work in the office, connect 100% remote from your home, or find the
blend that works best for you.
What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their
best work.The Technical Support Associate works within the
Technical Support department to provide technical support and
guidance for customers related to the installation,
troubleshooting, and integration of Jamf products and supporting
technologies.The Technical Support Associate provides direct
assistance to Jamf users and is responsible for fielding phone
calls and live chat requests directly from customers, as well as
delivering Tier 1 technical support to Jamf Pro and Jamf Now
customers with an emphasis on first-touch issue resolution.
What you can expect to do in this role:
Utilize available documentation and resources to identify and
resolve customer issues quickly and effectively to maximize
same-day resolution and customer satisfaction
Answer regional support phone calls and live chat requests, and
contribute to the 24/7 global support resource pool to maintain the
availability and reliability of technical support for customers
Create excellent case notes to document issues for collaborative
troubleshooting and resolution to ensure painless hand-offs when
escalating customer issues
Effectively communicate with customers in all mediums to meet
evolving customer demand to maximize customer satisfaction
Maintain best practices in case management to escalate cases
quickly and effectively as needed to minimize the resolution time
of customer issues
Other duties and special projects as assigned
Performs all job responsibilities in alignment with the core
values, mission and purpose of the organization
Adheres to the highest moral, ethical and legal standards to
deliver an environment that promotes respect, innovation and
creativity
Supports and promotes a positive, inclusive workplace; one in which
the talents and strengths of our increasingly diverse workforce are
welcomed, further developed and manifested in our work
What we are looking for:
Aptitude to quickly learn basic technical concepts and communicate
to technical & non-technical audiences
Ability to perform basic troubleshooting and problem-solving tasks
related to server infrastructure, systems, networks, and
hardware
Capacity to multi-task and quickly prioritize duties
Exceptional customer service skills
Strong interpersonal and organizational skills
Excellent written and oral communication skills to thrive in a
fast-paced environment
Ability to work independently and as part of a team
Experience with macOS, iOS, is preferred
Experience with macOS, Windows, and/or Linux server platforms is
desirable
Associate's Degree or equivalent experience (required), Bachelor's
Degree or equivalent experience (preferred)
How we help you reach your best potential:
Named a 2022 Best Workplace in Technology by Great Place to Work
and Fortune Magazine
Named a 2023 Best Workplaces for Women by Great Place to Work and
Fortune Magazine
Named a 100 Best Companies to Work For by Great Place to Work and
Fortune Magazine
We train and we then we give you the room to grow. We offer a clear
and defined customer support career path, but our Jamfs also choose
to explore horizontal career growth to discover new interests and
opportunities.
Our Support teams are the technical experts solving problems big
and small for our loyal customer base. Tech support is human
support and you will know you are making a real and meaningful
impact for our more than 70,000 global customer base.
Our customers are some of the most loyal in the world. We put
people over profits - which is why our customers keep coming back
to us!
What is a Jamf?
You go above and beyond for others, are willing to help, and
support the team around you. You value and learn from different
perspectives. You are curious and resourceful, a problem-solver,
self-driven and constantly improving. You are excited to try new
things, explore new ideas, and seek new opportunities. You care
about inclusion and diversity, social responsibility, and are
someone who just wants to do the right thing. What does Jamf
do?
Jamf extends the legendary Apple experience people enjoy in their
personal lives to the workplace. We believe the experience of using
a device at work or school should feel the same, and be as secure
as, using a personal device. With Jamf, IT and security teams are
able to confidently manage and protect Mac, iPad, iPhone and Apple
TV devices, easing the burden of updating, deploying and securing
the data used by their end-users. Jamf's purpose is to simplify
work by helping organizations manage and secure an Apple experience
that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion
for helping customers empower their workforce to focus on their
jobs, not the hassles of managing technology - freeing nurses to
care, teachers to teach and businesses to thrive. We have over
2,500 employees worldwide who are encouraged to bring their whole
selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
#LI-REMOTE
Jamf is an equal opportunity employer and does not discriminate
with regard to race, color, national origin, age, religion,
disability, gender, gender identity or expression, sexual
orientation, pregnancy, genetic information, familial status,
marital status, military status, or any other characteristics
protected by federal, state, and local applicable fair employment
practices laws.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit:
Yearly
Keywords: JAMF Software LLC, Cherry Hill , Technical Support Associate (High Potential, Entry Level), IT / Software / Systems , New York, New Jersey
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