Restaurant General Manager
Company: Live! Casino and Hotel Maryland
Location: Hanover
Posted on: May 8, 2024
Job Description:
Overview
Why We Need Your Talents:
The General Manager is responsible for the daily oversight of the
Restaurant and staff. Responsibilities for the GM include ensuring
compliance with policies and procedures, providing exceptional
internal and external guest service, monitoring food presentation
and quality, leading our team members with a positive and engaging
spirit, and effectively managing the outlet's P&L. The GM's
overall leadership and partnership with the culinary and service
staff is paramount to our success.
Responsibilities
Where You'll Make an Impact:
- Create a strong partnership with the culinary and front of
house staff to ensure exceptional guest service, consistent dish
presentation, and exceptional food quality
- Maintaining open communication with staff and fostering a team
spirit
- Work closely with the servers/hostesses and culinary staff to
ensure that all equipment is properly maintained, and that
cleanliness exceeds expectations.
- Supervises and assists in guest service training for all Team
Members
- Manage quality control of the service and timeliness of food &
alcohol orders.
- Evaluate and respond to guest trends, needs, issues, and
comments
- Assists with the development of marketing strategies to drive
new visitation, guest loyalty and VIP player and Host driven
events
- Helps create venue awareness through social media channels
- Stays abreast of competitive techniques and strives for
continuous improvement
- Ensures that the outlet's physical appearance/FFE is maintained
in exceptional condition
- Ensures compliance with all regulations associated with food,
alcohol, and gaming
- Coordinates with the culinary team and purchasing to ensure
that the outlet maintains appropriate beverage/food
inventories
- Optimizes the controlling the cost of labor, food, and
beverage
- Perform continuous process improvement for enhancing guests'
amenities for the venue and support of gaming pit areas and retail
opportunities Skills to Help You Succeed:
- Extensive knowledge of Pacific Rim styles of cooking
principles, ingredients, cooking principles, and preparation
techniques - related to various ethnic dishes and flavor
profiles
- Have general beverage knowledge of spirits, wine, beer, and
cordials.
- Flexible work schedule.
- Knowledge of sanitation laws and health regulations and
applicable OSHA regulations
- Knowledge and experience in POS systems such as Micros,
Aloha
- Knowledge of budgeting, P&L review, percentages, variances,
etc. Qualifications
Must-Haves:
- High school diploma or equivalent required;4-year degree in
related fields preferred .
- 5-7 years experience in restaurant management and
supervision.
- Ability to:
- Analyze and interpret operation results
- Solve complex problems
- Perform assigned duties under pressure
- Accuracy in completing assigned duties in a timely manner
- Must be certified in alcohol awareness
- Must be able to comply with all state gaming regulations, which
may include obtaining a license. Physical Requirements:
- Ability to work long hours
- Ability to stand for long periods of time without sitting or
leaning
- Ability to climb stairs multiple times daily
- Ability to handle multi-tasking-heavy work-exerting up to 50
pounds of force occasionally, and up to 30 pounds of force
frequently or constantly to lift, carry, push, pull, or otherwise
move objects
- Ability to climb, bend, stretch, twist, or reach with your body
and arms
- Ability to work under variable temperatures and noise
levels
- Use of stairs and elevators What We Offer
Perks We Offer You:
- Comprehensive benefits program for full-time and part-time Team
Members and their eligible dependents
- Onsite Wellness Clinic.
- Generous retirement savings options.
- Free uniforms and parking.
- Discounted meals.
- Service and Attendance bonuses.
- Tuition reimbursement.
- Advancement opportunity.
- Discounts on hotels, theme parks, travel, and more! Life at
Live!
- 24/7 high energy casino with a culture committed to fairness,
teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights,
and loud noises.
- You will work in an environment where smoking is allowed.
Keywords: Live! Casino and Hotel Maryland, Cherry Hill , Restaurant General Manager, Hospitality & Tourism , Hanover, New Jersey
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